• Taxonomy_item_display_order does not reflect the order of the Taxonomy nodes in the workarea

    DescriptionWhen using the TaxonomyManager GetTree method and sorting the taxonomy nodes using the TaxonomyItemsSortOrder.taxonomy_item_display_order, the list does not mirror the order of the taxonomy nodes in the Workarea Taxonomy tab. Instead, the taxonomy nodes and sub nodes are ordered alphabetically.  Workarea taxonomy nodes:The return output from the GetTree using TaxonomyItemsSortOrder.taxonomy_item_display_order: ResolutionTo resolve 1. Go to the parent taxonomy category.   2. ...

  • The title of a hyperlink menu item disappeared when you updated its target in the workarea.

    DescriptionThe title of a hyperlink menu item disappeared when you updated its target in the Workarea. CauseWhen you updated the menu item (which is a hyperlink), it removed the name of the item from the list. Resolution9.00 SP2 CU10 resolves this issue, and is documented in #73741 for the 9.00 SP2 CU Release Notes . Upgrade to the latest version of Ektron, or the latest cumulative update (CU).

  • Timeout Expired Error when Adding Template

    DescriptionA timeout error in the Workarea can occur if you add a new template (or adjust other folder properties) to a large number of templates that are listed in a content folder's template properties.Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.   ResolutionApply Site Cumulative Update 30 or higher to the affected site. 

  • Trouble finding content by quicklink after edit to content template

    DescriptionAfter a new template is associated with a piece of content, if you try to access that content using its old quicklink, you see an error. ResolutionYou cannot access the content using the old quicklink because it points to an outdated template. So, when you assign a new template to content, also update that content's quicklink in the library.

  • Uh Ohh... Error in the Workarea

    DescriptionThe following error can occur when you browse the workarea. Uh Ohh... It looks like an error may have occurred. Rest assured, we've logged this error and we're working quickly to fix the issue. ResolutionTo troubleshoot cause of the actual error, you will have to turn off the "Uh Ohh" error message to display the actual error in the event viewer on the Web server. 1. Go to /workarea/web.config file. (do not modify the main site's web.config) 2. Open the file. (Run Notepad as a...

  • Unable to add redirects to root URL in versions 9.1 and 9.2 of Ektron

    Description When attempting to create a redirect leveraging the Ektron redirect functionality the CMS adds a second / to the new URL field. This prevents the CMS from being able to replicate the behavior. Resolution This behavior has been patched within cumulative site update 6 for version 9.2 sp2. If working on a version of 9.1 it is recommended to upgrade to a later version as this upgrade involved manipulation to the workarea files. This is associated with the patch number ...

  • Unable to change content permissions with a language related error

    Description When attempting to adjust permissions for a piece of content with the following error. You cannot change this folder’s or content item‘s workflow because some content is currently in an approval process. That content does not need to be in the selected language – any language version of this content in can prevent you from changing the workflow. Resolution This behavior may not be caused by different permissions in languages, but can be caused if the last approver...

  • Unable to delete content

    DescriptionYou go to delete a piece of content but there is no Delete option in the menu.  This can happen if a piece of content has been checked out for editing but has not been checked back in.CauseYou can check the the status of content in the Content tab - if it is a O then it is Checked Out and can not be removed. ResolutionIn order to delete the content, you'll need to check it in.  To do so, edit the content and click the Check-In button, highlighted in Red inside the image.   Once c...

  • Unexpected page loading when attempting to create redirect or alter aliasing rules

    Description When investigating pages the site might appear to be bringing users to templates that are not configured within the folder or template automatic aliasing rules. Further when entering a redirect the page may still bring users to an unexpected page. Resolution Regex aliasing is a method for predicatively creating aliases for items. If a URL redirect entered through the workarea matches a regex expression the redirect would not take place. Regex aliasing is a method o...

  • Uploading image to Library and recieves error Object Reference not set to an instance of an object, however the image still loads

    DescriptionWhen uploading an image to the library you may receive the following error "Object Reference not set to an instance of an object" CauseNo template is defined for the root folder ResolutionLog into the workarea Click on Content tab Right click on the root folder and click view propertiesEdit the properties and make sure a default template is selected/added. If not, select a template from the list, add it and click update   

  • Visiting Automatic Aliasing Rules Gives 500 Error

    DescriptionWhen visiting the automatic aliasing section in the Settings tab and there is a 500 error, you may have an issue where the system is requesting an alias rule that no longer exists. This can happen if an aliasing rule was deleted, but was not deleted from all relevant tables.   CauseVisiting Automatic Aliasing Rules Gives 500 Error. Resolution1) Back up your database.2) Run the following two queries in SQL Management Studio (be sure to select the correct database):DELETE ...

  • Visual Studio 2013: Error upon opening Ektron site

    DescriptionIf you use Visual Studio 2013 to open an Ektron site then try to navigate to the site, the following error occurs. ResolutionEdit siteroot \web.config.Under the <appSettings file="Application.config"> element, add this key: <add key="PageInspector:ServerCodeMappingSupport" value="Disabled"> </add>Save web.config.

  • What is the maximum length of a taxonomy name?

    DescriptionWhat is the maximum length of a taxonomy name?  CauseHaving extremely long taxonomy names can case issues when working with aliases. You should create  taxonomy names with a manageable size. However, it is possible that if you translate an English taxonomy to another language or vice versa, you could exceed the 100 character limit in the language to which you are translating. ResolutionThe maximum length of a taxonomy name is 100 characters.If a taxonomy name exceeds 100...

  • Why renaming a folder doesn't update the corresponding library folder.

    DescriptionWhen renaming a content folder in the workarea, the corresponding library folder is not updated. The reasoning behind this is described below. ResolutionWhen creating a content folder, the folders are generated automatically for Assets, Private Assets, Uploaded Files and Uploaded Images.In the case of Assets and Private assets, the folders are named using the newly created folder ID starting at the root folder 0. When updating a folder in the workarea to change the title, the...

  • Workarea Setting's Landing Page

    DescriptionThe Workarea displays landing page information. However, if you tried to redirect a page within the Workarea using the Landing Page after Login field, you will not get expected results. See the  information in the article about the correct use of the landing page. ResolutionLanding Page After Login -If you want one page in your website to appear after users log in, enter the URL to that page. You can click Select Page to browse to the landing page. The last published version ...