• DMS vs Library: What's the difference?

    DescriptionWhat's the difference between uploading an asset into the library or DMS?You are not sure whether to use the Library or the Document Management System (DMS) to get a particular asset (like a PDF) to display in a window or prompt a download. ResolutionThe Workarea is designed to download DMS assets, while library items are to be displayed in a browser.DMS uses logical folder paths, which do not appear in the file system.DMS checks the database to find a file location on the We...

  • Edit List Button Missing in URL Redirects Window

    DescriptionIf there are no redirects for the default site, but there are redirects for multi-sites, the "Edit List" button is missing from the toolbar of the URL Aliasing Redirects screen (see screenshot below). Normally, the button is next to the "Add Redirect" button. ResolutionThis issue will be fixed in a currently undetermined software update. Until it is released, you may implement the following workaround. 1) In the site dropdown, select "Default" as the site. 2) Choose "Ad...

  • Ektron collections reordering after removing items

    Description When removing an item from a collection the list of collections is reversed in order. If another item is removed from the collection the order of the collection is reversed in order again. When this behavior is present there are no detailed error messages thrown. Resolution This has been identified as an issue within the Ektron CMs, and has been subsequently patched within cumulative site update 13 for version 9.2 sp2. This issues tracking informaiton is provided b...

  • Ektron Diagnostic Map Utility - Resource Strings Error

    Description Note: The diagnostics utility is now considered an obsolete functionality within the CMS, and it was removed as an installation option in 2015 for versions 9.1 and higher. When you click on one of the server icons in the Ektron Diagnostic Map Utility, you get the following error:System.TimeoutException: [HttpRequestTimedOutWithoutDetail] Arguments: https://"SITE URL"/WorkArea/webservices/diagnostic.svc Debugging resource strings are unavailable. Often the key and arguments p...

  • EktronScriptBlockaaaaa Server Error

    DescriptionIn the Workarea or on a template, you may encounter a server error with the following message: Multiple Controls with the same ID 'EktronScriptBlockaaaaa' were found. FindControl requires that controls have unique IDs. CauseThe script registration contained only 5 ID variables for a random unique ID string that, on rare occasions, could register the same ID for different files. ResolutionInstall 9.00 SP2 CU34. Related Links/9_0/9_0_SP2/9_00_SP2_Site_Update/ /KB/...

  • Error after logging into Workarea: reference to CommonApi and EcmLogin

    Description When logging into the workarea the following error message appears. Access to the path '[yourSitePath]\workArea\collectiontopiclist.xml' (file:///[yourSitePath]/workArea/collectiontopiclist.xml') is denied. [CommonApi-EcmLogin()] 'Object reference not set to an instance of an object. [CommonApi-EcmLogin()]' on your login page. The following error may also appear on the login page. These errors appear when a site is trying to retrieve Ektron's documentation via a Help button...

  • Error messages related to the number of users licensed

    DescriptionThe license key restricts the number of users that can be added to the CMS. When that limit for the number of users is reached, the following error message is thrown when attempting to create a new user. When updating license keys, if the new key is configured for fewer users than those currently created for the site, the following error message appears. ResolutionIf the license key is for the incorrect number of users, contact Ektron support. If the license key is for the correc...

  • Error when adding new extensions to the library

    Description An error occurs when you add a new file or image extension to the Library Management properties:  The file type has not been added. Please see administrator. Resolution Before you can add a new file or image extension to the library properties, you must first add that extension to the library file types whitelist. Adding an Extension to the Library Files Whitelist Prerequisite: You have permission to edit files on the Ektron server. Open siteroot\web.config . Find ...

  • Error when changing allowable uploads to library : File type has not been added

    Description When you change library file properties, you may encounter the error File type has not been added even if you have already added the file type to the whitelist in web.config . Resolution Go into the Workarea's library tab, click library in the left pane, and click the library properties button. Copy the list of image and file types into notepad. You should have a list like this: xml,css,doc,docx,f4v,flv,html,js,json,kml,mov,mp3,mp4,ogv,pdf,ppt,pptx,swd,swf,swz,w...

  • Error when clicking Extranet menu options if Search Server not installed

    DescriptionError when clicking Extranet menu options if Search Server not installed ResolutionTo resolve the problem, install Search Server on the server that is generating the error.

  • Error: Input String was not in a correct format

    DescriptionSettings->Configuration->URL Aliasing->Aliasing Rules->Aliases(Received this error in version 9.0 sp2)produces error: Input string was not in a correct format. CauseThis error caused a corresponding Event Viewer error:This error is indicating there is an issue with view dbo.SiteViewSchemaboundLooking at the database we determine we were missing dbo.SiteViewSchemabound view.     ResolutionRun the cms400_storedproc.sql, which recreates the missing dbo.SiteViewSchemabound ...

  • Error: Conversion from type DBNull

    DescriptionSelecting a content item, taxonomy, or another type of data generates the following error: Conversion from type 'DBNull' to type 'Long' is not valid."  ResolutionThis issue can be resolved by forcing the content into an 'A' (appreoved) status by executing the following script on the database: update content  set content_status = 'A'  where content_id = (enter contentID here) and content_language = (enter content language here) As with any database changes, create a backup of your...

  • Error: Invalid Upload Directory. The directory you entered for "Image Upload Directory" or "File Upload Directory" does not exist. Click the back arrow and enter a valid directory.

    Description Error: Invalid Upload Directory. The directory you entered for "Image Upload Directory" or "File Upload Directory" does not exist. Click the back arrow and enter a valid directory. This error may be thrown when saving Library properties, but you have verified that the directories exist and have the correct permissions set. Resolution It is possible that you have a very long path name in the UploadedImages or uploadedFiles directories that exceeds the max allowed pa...

  • Error: The dependency AssetManagement could not be found

    DescriptionWe use runtime identification in our assemblies which allows us to not have to have the same assembly in more than one location. ResolutionThese assemblies are used for the DMS add on. The assemblies will be found when the site is run from the browser. Thankfully, this error is nothing to be worried about and can be safely ignored.

  • Error:Missing sender address!, Error: Missing address for recipient

    DescriptionReceiving one of the following errors, when trying to email users or groups from Workarea - Settings - Groups or UsersError: Missing senders address!,Error: Missing address for recipient(s)!    CauseThis is caused by an internal limit being exceeded, based on the quantity of email users or groups being passed in. ResolutionMake a BACKUP copy of siteroot\workarea\email.aspx.csEdit siteroot\workarea\email.aspx.csLocate this line of code: else if ((!string.IsNullOrEmpty...

  • Exported form report is not showing blank tables

    DescriptionWhen exporting a table with totals report .xml file, the report omits fields that the submitter did not select. This creates inconsistent report results. CauseWorkarea\controls\forms\FormReportTotals.xslt has an xsl:variable called largeListSize, which defaults to 5. It controls the threshold above which empty fields are omitted from the report. ResolutionA modification to the following file is needed: Workarea\controls\forms\FormReportTotals.xslt  Open the above file.E...

  • Find and Replace Requires JS Temporary Batch Fix

    DescriptionThe issue addressed in 23501 (details below) is still a problem because the fix has a defect.Site Updates Ektron Version 9.10 SP2, Site Update  Update 9 (December 18, 2015)23501 - If you use a JQuery version that does not match the version used in Ektron, there may be compatibility conflicts. References to Ektron JQuery have been renamed to not conflict and ensure compatibility. ResolutionThis will be resolved in an upcoming Cumulative Update post Update 13. Until then, follo...

  • Finding Ektron content without metadata

    Description There is not a method out of the box for finding all content that does not contain metadata, but a custom solution may be able to be developed for finding content. Resolution A query to read meta_type_id and the value of interest in the meta_value within the content_meta_tbl could be written. The meta_type_id is the id of the meta in the CMS and the value for a content without metadata would be an empty string.

  • Folder Path in Library does not Match Folder Path in Library Item's Link

    Description You may notice that library items file paths are not matching the associated paths in the workarea. For example, if in the workarea you have the folder path 'Departments Finance 03/2014', you may see library links which differ such as 'http://www.yourSite.com/departments/finance/march_2014/picture.png.'  Cause This behaviour is usually expected. Library folder paths only match their associated links' paths when folders have not been renamed. If you rename a folder i...

  • Folder trees not expanding in IE, on Server 2008 or 2012

    DescriptionOften, Internet Explorer is the only browser available on your webserver. On Server 2008 or Server 2012, IE's default setting is Enhanced Security. This setting impacts some workarea functionality.  ResolutionIf content and library folder trees do not expand in the Workarea, disable IE 's Enhanced Security (ESC) on your server. Log in to Windows Server 2008 or 2012 as an Administrator.Access Server Manager from the Start Menu or taskbar.In the left Window pane, click Server M...

  • Folder type property mismatch. Content cannot be moved.

    Description After you upgrade to Ektron 9.10, if you tried to copy and paste content using the Action button, the following error occurred: Folder type property mismatch. Content cannot be moved. Resolution This issue has been fixed in version 9.1 SP3 CU 37. Please use the workaround below if your version is lower. If you are using Ektron 9.10, copy and paste folders using the following alternate method. Right click on a folder to open the context menu. Choose Paste .  

  • Forcing aliases to redirect in older versions of Ektron

    DescriptionAs you may or may not know, redirects were added into the CMS as a feature starting in version 8.6. If you're running a version that's older than that, the method of redirecting aliases isn't clear. So how can you set up alias redirects? ResolutionUnfortunately, there isn't a direct way to do this 'out-of-the-box'. In versions prior to 8.6, the way to set up redirects was through IIS. The element you'll want to utilize is httpRedirect. With this, you'll need to set only the e...

  • Form Export Gives Incorrect Extension

    DescriptionIn 8.6 SP1 and 9.0 SP2 you may see an issue where a form export creates a file that gives an error upon opening in Excel 2010 or 2013Excel 2013 Error: 'form_data_export-1.xls' don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want to open it anyway?  Excel 2010  Error: The file you are trying to open, ‘nameoffile.xls’ is in a different format than specified by the file extension. Verify that the file is not corrupted and is from...

  • Form Reports Open in Web Browser instead of Excel

    DescriptionAfter applying cumulative site update 14 to 9.00 SP2 or upgrading to 9.10, form reports do not automatically open in Microsoft Excel. CauseOpening form reports in Excel 2013 would generate the error The file format and extension of 'form_data_export-1.xls' don't match. The file could be corrupted or unsafe.73824 - If you exported a form report and attempted to open it in Excel 2010 or 2013, an error was returned by Excel indicating the file could be corrupted or unsafe. ...

  • Gibberish Form Validation Options

    DescriptionIf you encounter an issue where all the form text field validation options come up as gibberish such as dlgNV8ndlgNBlankdlgNNNdlgNNNReqd Here are the steps to resolve it. ResolutionOn your web server, add a line to the host file with the IP address and URL of your site. You can also use 127.0.0.1.e.g.127.0.0.1     www.mysite.com 

  • How to add user permission to a folder

    DescriptionThis KB article shows how to give administration permissions to a user for a single folder. ResolutionYou must be an administrator to perform these actions.Click Workarea > Settings > Roles > Built-In > Folder Specific - Folder User Admin .When you are in Folder User Admin, in the Show Drop-down choose CMS Users .Click Add Role Member and choose the user.Click Save . In the content view, choose a folder and click View Permissions .Uncheck Allow ...

  • How to create a non-English Custom User Property

    DescriptionThis KB article shows you how to create or translate a non-English custom user property in another language. ResolutionWhen you want to create a custom user property in a non-English language, you must first create it in English then translate it to the desired language. This is done by editing the property, changing languages, filling out the Translate Custom Property Label screen and saving the property.WARNING! All custom user properties in languages other than English are...

  • How to enable or disable Google GeoCoder

    DescriptionThis KB article shows how to enable or disable the Google GeoCoder.You can add a map address to the content item in the Metadata tab. When you publish the content, the map address sends a request to Google to retrieve the latitude and longitude, which is used for the Map server control to display a map that flags locations of interest. ResolutionTo enable: In your site root folder, edit objectFactory.config . Include the following 2 lines: <add name="GoogleGeoCoder" type="...

  • How to examine Collection membership

    DescriptionWhy is my collection not loading?CauseThe Collection may not load because some of its content is in a status other than published. ResolutionThis query lets you examine your collection by listing its content. Update the nav_id value to the collection ID (available in the collection properties). SELECT content_id,content_status,content_type,end_date,* FROM content WHERE content_id in (select content_id from nav_to_content_tbl WHERE nav_id = 4 AND content_language = 1033)  

  • How to export event logs

    Description Here is how to export event viewer logs. Steps   Application logs Open Event Viewer (eventvwr.msc). Click on the Application logsWindows Logs > Application Click Filter current log. Choose critical, errors, and warnings. Right-click the name of the log and select Save Filtered Log File As… Enter a filename that includes the server name and the type of log being saved. In Save as type, make certain .evtx is chosen. Click Display information for these languages and click Engl...