• 403 Forbidden: Access is Denied Error after applying a CU or Upgrading

    DescriptionAfter applying the latest CU to 9.1SP1 or upgrading to 9.1 SP2, users can encounter a 403 Forbidden: Access is Denied error in various areas throughout the product. CauseThe issue is caused by a fix implemented in an earlier 9.1SP1 CU and 9.1 SP2. This fix implemented a security module for CSRF protection. There are now two versions of this module. Please see the sections below to determine where you should be modifying. Please make note of any customizations you have made to...

  • Access to the Path Error

    DescriptionWhen uploading or overwriting DMS documents or library items, are you experiencing an “Access to the path is denied” error? No need to worry, this is a fairly common error that is usually seen after a new site installation, a site migration, or a new server.  ResolutionThis error is cause by inadequate IIS, Site, or folder permissions. The first area to check is the site’s Application Pool Identity. Ektron requires the site to have the NetworkService Identity, so make sure th...

  • Accessing the workarea in a multisite environment

    DescriptionBest practice for accessing the workarea in a multisite environment.  ResolutionWhen working in a multisite environment, the best practice is to log into a specific site's workarea to make changes, rather than logging into the root site to make changes in a sub site.For example, site.com is the root site. And, sitetwo.com is set up as a multisite. To edit sitetwo.com, the best practice is to log into sitetwo.com/cmslogin.aspx rather than site.com/cmslogin.aspx.If you make cha...

  • Adaptive Image minimum size

    DescriptionWhat is the minimum file size required for Adaptive Image resizing to occur? ResolutionFiles less than 80 Kb are not resized.  

  • Add button position makes it difficult to add the new node

    DescriptionWhen you add a taxonomy node while in content edit mode, the Add button position is static, which makes it difficult to add the new node to the correct parent taxonomy node if you have to scroll down. ResolutionThis issue was identified and will be addressed in a future release of the product. The following workaround lets you improve the functionality. 1. Open the workarea/edit.aspx template in the site root. 2. Create a backup copy of the file. 3. Search the file for the ...

  • Alerting the default sort order of workarea listings

    DescriptionWithin version 9.0 series a field was added to the workarea to alter the default sort order of items within the workarea. This option is not present within older versions of the product.ResolutionThe following two keys can be used to alter the field that is  determining the sorting as well as the sort order. <add key="ek_defaultWorkareaSortField" value="datemodified" /><add key="ek_defaultWorkareaSortOrder" value="asc" />

  • Alias in Multisite

    DescriptionUsing Aliases in Multisite ResolutionLet’s say you have site 1, site 1a, site 1b, and so on set up on your server.  You would like to have an alias for site 1b that only site 1b can get you then it needs to be set up under site 1b site folder.  If you want a link that all sites share then you will need to do it under the root site, site 1.  This will be called default under the alias settings in the product.  These rules apply to all manual alias and automatic aliases.

  • Appending Queries to Aliases Ending in a Slash

    DescriptionWhen you use the Append option with aliases, the slash (/) must present at the end of the alias or the query will not be read.For example, if you have the following values:Site URL: www.ektron.comAlias: EktronQuery String: '?type=123'The URL www.ektron.com/Ektron?type=123 will not work as expected. This can potentially be confusing because the URL www.ektron.com/Ektron without the end slash gets you to the correct page. ResolutionUse a slash (/) at the end of the...

  • Argument 'Index' is not a valid value

    DescriptionAn error occurred ( Argument 'Index' is not a valid value ) when viewing Reports > Contents > Approvals , or when published content was submitted to an approval chain. CauseThe database incorrectly viewed submitted content as archived content. ResolutionMake the following modification to the ViewApprovalList.ascx.cs file in siteroot \Workarea\controls\approval .     1. Make a backup copy of the original file.     2. Search for the following snippet in the code...

  • Automatic taxonomy aliases are not working; too many characters.

    DescriptionAutomatic taxonomy aliases are not working. CauseThe alias name length may have exceeded 250 characters.The system warns you and prevents you from manually creating an alias with more than 250 characters. However, if you have an automatic taxonomy alias rule in effect and you have multiple levels of taxonomy names that exceed a total of 250 characters, the alias is created but is not operable.  Resolution Split up your taxonomy hierarchy to avoid aliases that would exceed 250...

  • Bad Link Report - Links on Templates not Excluded from Bad Link Reports

    DescriptionThe bad link report has functionality which allows you to exclude templates from being included in the report's results. It does not however exclude templates added in the workarea's template configuration settings.  ekbadlinkrpt.excludes ResolutionIn order to have templates not show up in the bad link report, remove the template from template configurations(workarea > settings > configuration > template configurations), add the file path to ekbadlinkrpt.excludes(loc...

  • Blank Report Drop Down

    DescriptionWhen accessing a form report in the workarea, the drop down list is blank. As demonstrated in this screen shot.   Resolution In the web.config file, search for the following section: <!-- SSL Server configuration --> <add key=" ek_UseSSL " value="false" /> <add key=" ek_SSL_Port " value="443" /> If ek_usessl is set to " true ", as a test set the value back to "false" Once it is confirmed to be...

  • Business Analytics UpdateReportData Failure Error

    DescriptionAfter upgrading, you're suddenly seeing the following error message generating constantly in your Event Viewer: Message: Exception thrown from: /WorkArea/Analytics /tracking/cmsAnalyticsTracker.ashx Business Analytics UpdateReportData Failed (see the Windows event log for details) at Ektron.Cms.EkException.ThrowException(Exception ex, EventLogEntryType EventType) ResolutionWe commonly see this error associated with the size of content_hits_tbl inside the database. When this table ...

  • Canadian Calendar Event Dates

    DescriptionCalender events in Canadian English have an incorrect date format. The Canadian date format should be dd/mm/yyyy. Currently, it is mm/dd/yyyy.  ResolutionTo fix this for Windows Server 2008r2, alter the file located at \Workarea\FrameworkUI\js\jQuery\Plugins\globinfo . An example would be a format such as: (function ($) {    var cultures = $.global.cultures,        en = cultures.en,        standard = en.calendars.standard,        culture = cultures["en-CA"] = $.ex...

  • Cannot export report from Ektron

    DescriptionCannot export report from EktronCauseYou can successfully run a content report. But, you cannot export it from Ektron. ResolutionMake sure the IIS app_pool identity has full rights to the website root folder and the C:\Program Files (x86)\Ektron folder. We recommend setting the IIS app_pool Identity to NetworkService (see sample screen below). To set the IIS app_pool Identity to NetworkService.in IIS:  Open IIS manager. Open Application Pools . Choose the app pool for your E...

  • Captcha Image is Not Displaying When A User Is Not Logged In

    DescriptionThe Captcha Image on the templated captcha control does not display when the user is not logged in.   CauseThere is an issue in code with authentication for the page. ResolutionThis issue is resolved in 9.1 versions and up. If you are unable to upgrade, use the workaround listed below. In the file ~\Workarea\captchaImage.aspx.cs, update the Page_Load method to set AllowAnonymous = true; as the first line. For example: protected void Page_Load(object sender, EventArgs...

  • Captcha Not Working With Pagebuilder Form Widget

    Description This article describes an issue where Captcha control does not work on Pagebuilder page.  The Captcha does not prevent form submission. Resolution This is a bug that has been identified and fixed within Ektron. This issue has been resolved in the following CUs.9.2 SP2 Site UpdateSite Update 3 (November 28, 2017)EKTR-312: Captcha Not Working With Pagebuilder Form Widget9.10 SP3 Site UpdateWARNING: Back up your database before installing any software patch.NOTE: Each...

  • Changing URL Aliasing Cache Settings

    DescriptionEktron normally recommends leaving on URL Aliasing Caching for performance reasons, but it is possible to reduce or turn it off if necessary in version 9 and up. ResolutionReducing or Lengthening Cache DurationOpen ~\app_code\cscode\httpmodules\urlaliasingmodule.csNavigate to line 47(ctrl + g). You will see the cache set to five minutes by default. Adjust this to the desired value.Turning off URL Aliasing CachingOpen ~\app_code\cscode\httpmodules\urlaliasingmodule.cs Commen...

  • CMS Users Cannot Search for Groups or Users in the Folder Permissions Screen

    DescriptionUsers that are not CMS administrators are unable to use the Workarea search to find groups or users in the folder permissions section. However, these users can manually browse the list of groups and users and make assignments that way with no issue.The following error appears after selecting user or group from the drop-down, entering a search term and clicking the search icon: Error: The current user does not have permission to carry out this request.NOTE: The solution pertains o...

  • Collection is not loading

    DescriptionCollection is not working or loading correctly. CauseIf a collection does not load correctly, it may be because a piece of content is in a checked out status. ResolutionUse the following query to list the content that is part of the collection. Update the nav_id value to be the collection ID (available in the collection properties).SELECT content_id,content_status,content_type,end_date,* FROM content WHERE content_id in (select content_id from nav_to_content_tbl WHERE na...

  • Compilation Error in MS Visual Studio 2012 when using Ektron CMS400 Version 8.7 and older

    DescriptionIf you are using MS VS 2012 and a version of Ektron CMS older than 8.7 SP2 you may experience this error:------------------------------------------------------------------------------------------------------------- Compilation ErrorDescription:       An error occurred during the compilation of a resource required to service this request. Please review the following specific error details and modify your source code appropriately. Compiler Error Message:       CS1525: Invalid expre...

  • Content not checking in using the Workarea

    DescriptionThere are rare occasions when you cannot check in content using the Workarea. For example, one user who is not available may have left content checked out but another user cannot check it back in. ResolutionWhen a content item cannot be checked back in using the Workarea, use the following SQL script to return the content to "A" status.Warning: Do not use the script for eCommerce content (products) because there are additional tables involved.*For eCommerce refer to...

  • Content not Inheriting Folder Aliases

    DescriptionYou applied a new automatic folder alias to a folder. When you view a content item's properties, you notice that the  folder alias is not inherited. ResolutionTo get existing content to inherit a new folder alias, republish the content. New content items automatically inherit aliases applied to their folder. For this reason, it is best to set up automatic aliasing before you begin creating content.

  • ContentTaxonomyCriteria did not display items that are not in the A status

    DescriptionWhen you use ContentTaxonomyCriteria, previously published content items that are not yet in the Approved (A) status are not displayed. ResolutionThis issue is fixed in 9.1 SP1 and later.

  • Copy, Cut, and Paste options not available in eWebEdit400

    DescriptionThe copy, cut, and paste options do not work when editing in Firefox or Chrome in eWebEdit400. If you highlight text and right click, the copy, and cut options are grayed out.If you try to paste using the right click menu, a popup states Use Ctrl/v instead .    ResolutionIn later versions of Firefox and Chrome you must use the Ctrl+c (copy), Ctrl+x (cut), and Ctrl+v (paste) keyboard shortcuts when using eWebEdit400. This is a limitation of the latest browser versions, and the...

  • Create an Automatic Alias

    DescriptionThis article covers how to create an automatic folder or taxonomy alias? ResolutionTurn on Taxonomy or Folder Aliasing the workarea. Navigate to Settings > Configuration > URL Aliasing > Settings.Check off either folder or taxonomyAdd a alias rule. Navigate to Settings > Configuration > URL Aliasing > Aliasing Rules > Automatic > Add Aliasing RuleSpecify a name for the rule, select source type of taxonomy or folder. On the next screen you can navigate ...

  • Customizing the Table with Totals Report

    DescriptionIf an HTML form is set to store data in the database, you can run a report that displays the submitted data. To do so, navigate to the form and click View Reports.One standard report format is "Table with Totals." This article explains how to customize that format. ResolutionThe siteroot\Workarea\controls\forms\FormReportTotals.xslt file has a largeListSize property that affects this report's display. If the number of form responses is less than the largeListSize va...

  • DMS document titles updating automatically in versions of 9.2

    Description When overwriting documents the title of the DMS document may be overwritten with the files physical name. If not caught before publishing or submitting content this may result in difficulty finding the item. Resolution This behavior was patched in cumulative update 10 for version 9.2 sp1. If the behavior persist after upgrading to this version or higher please contact support.

  • DMS vs Library: What's the difference?

    DescriptionWhat's the difference between uploading an asset into the library or DMS?You are not sure whether to use the Library or the Document Management System (DMS) to get a particular asset (like a PDF) to display in a window or prompt a download. ResolutionThe Workarea is designed to download DMS assets, while library items are to be displayed in a browser.DMS uses logical folder paths, which do not appear in the file system.DMS checks the database to find a file location on the We...

  • Edit List Button Missing in URL Redirects Window

    DescriptionIf there are no redirects for the default site, but there are redirects for multi-sites, the "Edit List" button is missing from the toolbar of the URL Aliasing Redirects screen (see screenshot below). Normally, the button is next to the "Add Redirect" button. ResolutionThis issue will be fixed in a currently undetermined software update. Until it is released, you may implement the following workaround. 1) In the site dropdown, select "Default"...