• Differences between CMS and Membership users

    DescriptionAccess to the Ektron site is handled through the implementation of CMS and Membership users. Below is brief list of differences between our two types of users. More information on both CMS users and Membership users can be found within the documentation appropriate for your version of Ektron.ResolutionCMS Users: Can access the workarea. Can have their permissions and functionality altered on the site through the use of Roles. It is recommended to have permissions assigned through...

  • Error occurs when you add userdata with same display name or username as a deleted user

    DescriptionUsing the API, when you add membership users (with the same username and display name) that were previoulsy deleted from the CMS, an error occurs. Resolution<%@ Page Language="C#" %> <!DOCTYPE html> <script runat="server"> protected void uxSubmit_Click(object sender, EventArgs e)     {         //instantiated the user manager constructor         Ektron.Cms.Framework.User.UserManager uManager = new Ektron.Cms.Framework.User.UserManager(Ektr...

  • How to delete an Ektron user through the database

    Description Our support team generally recommends that users be adjusted through the CMS or API, but at times there may be a need to adjust a user within the database directly. Further if a user needs to be fully removed from the database and not just flagged as deleted in the appropriate tables direct database manipulation would be needed. Resolution As always before making any direct database manipulation our support team recommends backing up the site's database before dire...

  • How to manually unlock a user's account and update passwords

    DescriptionA user's account is locked, or a user's password needs to be manually updated. CauseToo many login attempts can lock a user's account. ResolutionNote: If AD (Active Directory) is used on the site, the password is updated through AD as opposed to the Workarea. The account would be unlocked using the same steps.If AD is not used on the site, follow these steps.Log into the site with an account that either is a site administrator or has the user admin role.Navigate to Setti...

  • How to update a membership user account to become a CMS user account

    DescriptionCan existing Membership users be converted into CMS users? What's the best way to accomplish that? ResolutionThe simple answer here is that no, membership users cannot be converted into CMS users. The reasoning behind this is that the CMS treats both groups very differently in terms of permissions and what they can and can't do with the workarea. The best thing to do going forward would be to create a CMS user account for the person and have them use that login instead of the...

  • Invalid Address error when using UserManager API to update emails with long TDL names

    Description When using the UserManager API to update a users's email address to an address containing a Top Level Domain (TDL) that is longer than 5 characters you receive and "invalid email address" error. Resolution This is a known limitation of the email validation check in Ektron versions prior to 9.0. In older versions the validation checked that the TDL was between 2 and 5 characters. This length restriction was removed in Ektron 9.0 to allow the validation to ...

  • User added with unexpected user type when using Active Directory.

    DescriptionWhen a user is added in to the CMS for the first time via Active Directory Integration, the user is not added as CMS/Membership user respectively. CauseLikely reasons for this problem are:Incorrect CMS default configuration.Incorrect setting in the Login Server Control.Incorrect setting for the user when adding via the API. ResolutionIf the CMS is configured to automatically add users from AD when a login occurs, the User Type dropdown in Active Directory>Setup>Aut...

  • User Admin Role has insufficient rights

    Description In Ektron 9.1PS3 and below, users assigned the user admin role were unable to modify username, first name and last name of users.  Resolution This can be resolved by updating to the latest site update for 9.1SP3 or 9.2SP2 Release notes, downloads and install instructions EKTR-301: Users assigned the User Admin role are unable to modify username, first name and last name of users 

  • User custom property values not retrieving in different languages

    DescriptionThe article explains why, in some instances, there is an issue with retrieving the value of a user custom property when using multiple languages. CauseThis occurs because the user custom property is not language-agnostic at this time. The property changes language based on the last editor's site language preference. When a subsequent call is made via the API or in the workarea, the value is empty if the current language does not match the last editor's language settings for t...

  • Workarea users logged off

    DescriptionUsers are automatically logged out of the Workarea. CauseThe ECM cookie is set to immediately expire. ResolutionDownload and install the latest site update for version 9.00 SP2, or apply version 9.10 SP1.