• A License Violation Has Occurred Error and Potential Fixes

    DescriptionAfter entering our recently issued license keys we are receiving a license violation error."A license violation has occurred" ResolutionTypically, log in errors like this can be related to the license cache not updating as it should.Before running through the steps, please ensure that your license key is for the appropriate CMS version and the URL matches the URL of your site. If anything is off, please contact the license department via license@ektron.com.If everyt...

  • Accessing Ektron License Keys

    Description This article contains information on how to retrieve Ektron License Keys Resolution We have changed the delivery process for licenses and will be moving away from the Ektron Customer Portal. Below are instructions on how customers can access their license keys. When viewing the help center, if you are an Ektron customer, you should see a link on the top bar that says "Ektron License Keys". When clicking on this, it will retrieve stored license keys for yo...

  • How to Install License Keys

    Description You received new license keys from Ektron Licensing or Ektron Support. This article explains how to enter them into your workarea to allow you to continue using the CMS. Resolution Here's the procedure for adding license keys to your Workarea. From the Workarea, navigate to Settings > Configuration > Setup. Insert the license key into the License Keys field, or replace an expired license with a new one.Note: The license key must match the domain used to access...

  • License key has been modified error

    DescriptionWhen you update a license key, the following error occurs:  Your license key has been modified in a manner\nthat will prevent the editor from functioning.\nYour setup will not be updated. ResolutionThis error can occur when an invalid license key is entered, or there is a formatting issue when entering in the license key, or the cache has become corrupt.Cut all license keys from the license key field and paste them into a text file.Remove any line breaks or spaces from the li...

  • License Requests and Types

    Description Here are some things to know for the licensing process. License keys are version specific. If your license key ends with -8 (this applies to all 8.x.x and 9.x.x versions) -76 (this applies to all 7.6.x versions) -7 (this applies to all 7.x.x versions prior to 7.6) License key modifiers allow certain components to work in the workarea and the site. Some common modifiers you may see are  (M-5) - The "M" modifier is for multisite. The number after is how many sites...