• UTC Converter Issues

    Description There are two major issues with the UTC converter. In older versions of 9.2 the UTC Converter will timeout and it gives the error "UTC Conversion Failed."  In all 9.2 versions the UTC Converter will incorrectly update the web calendar event table. This table did not require updates because it stored UTC time in prior versions. Here are the steps to resolve both of those issues. Resolution Option #1 Upgrade to 9.2SP2 and run that UTC converter.  Option #2 ...

  • 0x80040707 Description:DLL function call crashed:ISRT._RegQueryKeyValue

    DescriptionWhen trying to run the Ektron Setup Installer some users report getting the following error: 0x80040707 Description:DLL function call crashed:ISRT._RegQueryKeyValue The setup then terminates. CauseTypically, the problem is caused by a missing or invalid path in the Windows registry. ResolutionReboot the machine and then try again.This issue may also be caused by an invalid registry key. Follow the steps below to remove this key: Click your Windows Start button, t...

  • 9.10 Site Installer Issue; Database Install Options Presented in Site Upgrade

    DescriptionIf you back out of a database upgrade, then choose site upgrade, the following error occurs:WARNING! If you have not upgraded your site files, please run the CMS400 Upgrade before running the Database Upgrade.The installer then provides database installation options that you do not want. ResolutionTo continue the site update, click Back to go to the beginning of the install.

  • Accessing Ektron Product Downloads

    Description This article contains information on how to retrieve Ektron Product Downloads Resolution We have changed the delivery process for Ektron product downloads and will be moving away from the Ektron Customer Portal. Below are instructions on how customers can access the downloads. When viewing the help center, if you are an Ektron customer, you should see a link on the top bar that says "Ektron Product Downloads". When clicking on this, it will redirect you t...

  • Cloud Deployment Compilation Errors

    DescriptionIf you compile a min site in VS, compilation errors may appear from the cloud deployment files, CloudDeploymentWizard.aspx.cs and AmazonDeploymentWizard.ascx.cs . ResolutionIf you are not using the cloud deployment files, you can delete them without consequence.You also can exclude the Workarea folder from the build by changing the folder properties to hidden, which has the added benefit of reducing build times in VS.

  • Considerations on upgrading from legacy Ektron to the latest releases

    Description When considering an upgrade of an Ektron site from a version of 8.0.2 sp5 or earlier to the latest release of Ektron some considerations should be taken. If further clarification is needed please reach out to support. Resolution The downloads for specific versions of Ektron can be accessed through the Ektron Products Download Page. When migrating sites across servers, we recommend migrating before upgrading. So, for example, if site is on 8.02 and the site is desir...

  • Considerations when upgrading to 9.3

    Description Below are some important features and considerations worth highlighting when upgrading to 9.3. Resolution UTC Conversion If you are coming from 9.1 or earlier versions, all timestamps in the database will be converted to UTC time. This creates thousands of changes which can cause the next sync to be much longer.  eSync changes All Ektron Windows Service endpoints are TLS secured in 9.3. This means that the service is incompatible with sites earlier than 9.3. In the pas...

  • Could not load file or assembly 'Ektron.Cms.Framework.UI.Views'

    DescriptionYou received the error "Could not load file or assembly 'Ektron.Cms.Framework.UI.Views' or one of its dependencies." upon upgrading. ResolutionUpon upgrading from Release 8.5 RC 1 or RC 2 to 8.5. you see the following error: Could not load file or assembly 'Ektron.Cms.Framework.UI.Views' or one of its dependencies.Register statements in your template referto an assembly that was renamed between 8.5 RC1 or RC2 and the final release. Since the old assembly name (Ektro...

  • Ektron 3-Tier Upgrade Process

    DescriptionThis aricle explains how to upgrade a 3-tier configuration from Ektron 9.00 SP2 to Ektron 9.10. ResolutionUpgrade the Middle Tier as documented in Upgrading to Ektron Version Ektron 9.10 .Update the Presentation Tier with all files from C:\Program Files (x86)\Ektron\CMS400v91\startersites\3TierMin\Contentexcept the web.config file.

  • Error Number: 0x80004005 Setup Will Now Terminate

    DescriptionSome customers have run into a very cryptic error message when trying to install Ektron 8.02 series of the product. The error message is below. ResolutionIf you are connecting through RDP (Remote Desktop Protocol) to run the upgrade or installation with the color set to 8 bit then Setting the color to 16 bit and reconnecting resolves the error.

  • Error when applying a CU or SP upgrade

    DescriptionWhen applying a CU or SP upgrade to a site an error box pops up stating "There is already an object named (object name) in the database" ResolutionOften times, this is due to the database user not having proper permissions set. To resolve please do the following:1. Verify the database user by navigating to your site's web.config and searching for "connectionstrings". This will tell you the user associated with the site's database.2. Open the SQL Management...

  • Error when install or uninstall an Ektron applcation

    DescriptionUnable to install and/or uninstall an Ektron applcation because the Windows Installer files that are on your hard disk are damaged or are missing. ResolutionWhen you try to install and/or uninstall an Ektron application on Windows XP or Windows Server 2003, you may receive the following error message:The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your ...

  • ERROR: 0x80040707 DLL function call crashed: ISRT._RegQueryKeyValue

    DescriptionAfter performing an upgrade/installation of the CMS, you're seeing the following error: "DLL function call crashed: ISRT._RegQueryKeyValue"Typically the error appears during the installation process during the "site files" portion.                                       ResolutionThis message is actually a Windows error, not an Ektron one.  Typically, it relates to an issue with the registry if there is a missing or invalid path in the Windows registry...

  • Error: ASP Not Installed

    DescriptionDuring the Ektron base install process, if you get an error message noting that ASP is not installed, perform the steps in the solution to activate ASP. ResolutionGo to Start > Control Panel > Programs > Programs and Features > Add/Remove Programs .Click Turn Windows Features on or off on the left hand side.Go to Internet Information Services > World Wide Web Services > Application Development Features .Check ASP .

  • Experiencing issues with customizations after upgrading or moving servers

    DescriptionIf you are experiencing issues with site customizations after upgrading your site or moving it to a new server. There are some things to consider taking note of before you doing so. Some of the common customizations include: dll's Class files Templates or user controls using custom keys in the Ektron web.config ResolutionWere the dlls created with Ektron assemblies specific to a version? You may have built your dll's using Ektron dll references from the CMS version prior to upgra...

  • How to Create a Min Site for Testing

    Description A Min Site is used to test an issue to determine the context in which it is occurring. It is one of the ways to narrow down an issue, to see where it could be coming from. Often, you can create a min site and use the original site's database to see where the issue appears, such as in the site files or IIS.  "min site" means a site with the minimum number things needed to run Ektron. Resolution Follow these steps to create a Min site for Testing: ​ In the w...

  • How to create a new IIS test Site.

    DescriptionThis KB article shows how to create a new IIS site for testing and then link it to your current site files without affecting the running site. ResolutionOpen the IIS Manager from Start > Control Panel / Administrative Tools / IIS Manager .Add the website. Expand the tree on the connections column.Right-click Sites .Choose  Add Web Site… . The Configure New Website window appears. Site name - Enter a name to identify your website.Physical...

  • How to install CUs (Cumulative Updates)

    Description If you were advised to install a cumulative update (CU) as part of the support process, follow the steps and precautions in the Solution. NOTE: CUs have 3 categories in the downloads section of the Ektron portal, including Site Updates, Service Updates, and Server and Utility Updates. For information about the CUs, see SP CU and Hotfix Info . Resolution If a CU was released for your CMS version, you should take the following precautions. Create a backup of your data...

  • How To Perform a Server Migration in Ektron

    Description The time has come to migrate your environment to a different server but you're not entirely sure how to pull that off successfully. Resolution Install the CMS base on the new server. Access the download file from the Customer Portal via  /Downloads/. If you need a download link for a version older than 8.02SP5, contact Ektron Support. If you need step-by-step instructions on how to install the CMS base, read the following documentation.http://documentation.ektron.c...

  • How to upgrade the Ektron CMS with a Service Pack (SP)

    Description If you were advised to install the latest service pack (SP) as part of the support process, follow the steps and precautions in the Solution. Resolution If a service pack was released for your CMS version, you should take the following precautions. Create a backup of your database  - this lets you preserve the integrity of your database if an issue arises during the upgrade process.  Creating database backups Back up your site root folder by creating a copy of it. App...

  • Important WURFL Licensing Update for Ektron deployments

    DescriptionThe Ektron CMS400.net product line (beginning with version 8.02 and including subsequent releases), includes an add-on service for detecting Mobile devices and delivering device-optimized experiences through a data repository that has changed its licensing model.  This data repository, know as the Wireless Universal Remote Resource File (WURFL), provides data that allows for a match to be made between the HTTP user-agent string contained in each web request and a particular device...

  • IP Restrictions: Unable to access or use service or webservice files

    Description After you upgrade or apply a Service Pack, you may be unable to access asmx, svc, and wcf service files located in the /Workarea/WebServices and /Workarea/Services/ folders, or anything referencing the /workarea/servercontrolws.asmx file. The following error indicates that access may be blocked: HTTP 403 Forbidden. HTTP Error 403.503 - Forbidden Ektron functionality is locked to localhost IP (127.0.0.1) for security reasons. To allow communication over other IP addresses for...

  • SP CU and Hotfix Info

      Ektron’s policy concerning requests for Hotfixes or Cumulative Updates (CUs) is as follows. Customers are required to update to the most recent release within their version to receive a CU or Hotfix for the version requested. For example if you are on version 8.7 SP1, an update to SP2 would be required and the CU would be delivered for 8.7 SP2. CU's and Hotfixes are approved on a per issue basis. Hotfix requests and CU's require an internal escalation process, where Ektron Support review...

  • System Requirements

    DescriptionWhat are the server requirements for Ektron, Solr, and Microsoft Search Server?ResolutionEktron and Solr System Requirements http://www.ektron.com/Documentation/System-Requirements/ Microsoft Search Server Requirements https://technet.microsoft.com/en-us/library/bb905370(v=office.14).aspx

  • The Ektron CMS and silent installers

    Description Is it possible to setup a method for automatically installing the Ektron CMS or to create a silent installer? Resolution Note: The Ektron CMS does not have a silent installer built into the product, and a silent installer would not be supported by our developer support team. It may be possible to create a custom installer, but assistance in developing or maintaining the auto installer would fall into the realms of a services engagement as an additional paid resour...

  • Upgrading Ektron causes long install times

    DescriptionThe Ektron installer hangs at the point where it copies the WindowsService40 folder because there are numerous large files in the directory. ResolutionA feature will be implemented in a future release to clean up the EktronWindowService40 folder. In the meantime, the following can be performed to clean up the EktronWindowService40 folder prior to upgrading/installing the Ektron product.Deleting the files within the following folders, leaving the folders intact: logAppliedCh...

  • Upgrading the Ektron Windows Service

    Description Certain issues may be resolved by upgrading the Ektron Windows Service, to take advantage of recent enhancements. The need to upgrade is most frequently associated with eSync issues. Resolution Follow these steps on all servers in the eSync configuration. Please note the service cumulative update instructions are below the service pack instructions. Installing a new service pack Get the latest base installer from the help center download page. Stop the Ektron Window...

  • Windows permissions error when installing Ektron

    DescriptionWhen installing the product you may get an error message stating you do not have permission to perform the current action on windows ResolutionWhen running any of the Ektron installers, please right click and run as admin to ensure the installation completes successfully.