• Google GeoCoder Not Updating Latitute and Longitude Metadata

    DescriptionThe Google GeoCoder plugin that Ektron uses to populate latitude and longitude from the Map Address metadata field is broken. This happened when Google changed their API from version 2 to 3. This problem will be fixed in a future Ektron release. But if this problem is impacting you now, follow the steps below. ResolutionVersion 8.02 and UpBelow is a link to the files needed to fix the Geo Coder extension issue. Be sure to try this solution in a test environment before applyin...

  • How to Add Dublin Core Metadata to Page Source Using API

    DescriptionSample template that demonstrates how to add Dublin Core Metadata to page source. ResolutionCode DownloadDownload the code and place in location of choice under site root.Access the template as exemplified below.Right-click page in browser and View Source for Dublin Core Metadata in head tag.Sample URL would look like this: /AddDublinCoreMetadata.aspx?id=30 The "id" parameter is the content id for the content on which the Dublin Core Metadata will be based.Click Dublin Core M...

  • How To Disable the Edit in Context Editor In Aloha

    DescriptionIs there any way to disable the "edit in context" editor on the website?This method could also be used to prevent CMS editors from accidentally making an edit to content on production. ResolutionThe file below is where you would remove the locations that you want to see the edit in context. Follow the pathing listed below: ~\wwwroot\{siteroot}\ektron.cms.framework.ui.config Line 66:  For more information, we do have documentation around this topic: http://documentation.ektron...

  • How to enable adding library items to calendar events, with the Aloha toolbar

    DescriptionOut of the box, in webcalendar events the "Insert" tab of the Aloha toolbar doesn't have the option to insert library items (at the time of posting this applies to versions 8.6, 8.7, and 9.0.)  This is how to add the "Insert Library Item" button to the toolbar for your CMS users. ResolutionIn the file "ektron.cms.framework.ui.config" in the root of your site folder, you will add a value of "ektron/library" as demonstrated in the line below.  You will want to put it (comma del...

  • How to fix choices field in a smartform

    DescriptionIf you create a Smart Form configuration, and insert a Choices field using the following values (see Item List box), an error appears and you cannot create the content.Here is the error. ResolutionThe following workaround lets you use a choices field in a Smart Form configuration so that you can use 'Yes' with value of 'True,' or 'No' with value of 'False'. (This issue will be fixed in a later release.)Make a backup copy of Workarea/ContentDesigner/ektron.smartForm.js.Co...

  • How to make content private

    How to make content private Resolution Private content is available to Ektron administrators and users or membership users with at least Read-Only permissions for its folder. Those users must log in to work with private content. Unauthorized site visitors cannot see it. When you make a folder private, the content and any subfolders are also private (if they inherit permissions). http://documentation.ektron.com/cms400/v9.10/Reference/Web/EktronReferenceWeb.html#Co...

  • How to resolve the You are currently in edit mode error

    DescriptionNote: This issue has been resolved as of version 9.1.  The "You are currently in Edit mode. Please either save/update or cancel." message pops up after you log in the workarea. This does not occur when you are editing content. We have seen this in versions 8.7, 8.7SP1, 8.7SP2, 9.0 and 9.0SP1. ResolutionTo work around this, follow these steps. 1. Clear your browser cache. To do this, click the applicable link for the browser you're using to log into the workarea: Firefox htt...

  • HTML forms not sending emails on submission

    DescriptionWhen attempting to send an email on a new or existing HTML form, no emails are being sent from the CMS. This can often be caused by a configuration issue, but there are a number of steps that can be taken to isolate the issue.Resolution To begin troubleshooting system notification issues with HTML forms, confirm that the notification service is in a working state. More information on troubleshooting system notifications can be found here. After ensuring that the notification servi...

  • Hyperlinks remaining highlighted after content is published

    DescriptionWhen creating a hyperlink within the Aloha editor, the hyperlink appears to remain highlighted after the content is published. CauseThis incorrect functionality is caused by a known issue in versions of 9.1. Upon publishing the content, an inline style is applied to the hyperlink, resulting in the hyperlink retaining the highlighted style. ResolutionApply the latest cumulative site update for version 9.1 sp2 to the site.

  • Includepath field in the web.config file does not restrict when breakpoints are generated for images

    DescriptionChanging the includepath field within the web.config file does not prevent the CMS from generating images based off of break points. CauseThis functionality was considered for inclusion in the product but not fully integrated. ResolutionThe ability to prevent the CMS from generating breakpoints for images based on their folder is not currently available by default in Ektron.

  • Incorrect Method for Modifying Rich Area Text Field Erases Changes

    DescriptionClicking a link inside a rich area text field encapsulated by a group field can cause unexpected results in the editor.  If the incorrect method is chosen, the window behind the editor loads as the site in the link and your new changes are erased.  ResolutionThe proper method for initiating edits on rich area text fields is to click Edit (the pencil icon).If you accidentally click the link, click Undo Checkout or Cancel .

  • Is your newly published content not showing up on your site?

    DescriptionSo, you just spent hours writing a beautiful, well-written document. You complete your master piece and are ready for the world to see it; so you publish it. After publishing, you navigate to your page to admire the work you have done only to see it's not showing up! The template shows up fine, but there is a blank space where your work should be. There is one simple check you can make that could save you hours of aggravation. ResolutionIt is possible the reason your content ...

  • Items deleted from the library are not deleted from server

    Description When deleting items from within the library of the Ektron CMS the items may not be removed from the server hosting the site. Resolution When deleting items from the library the CMS will not remove the files from the server by default. To remove the items from the server the remove from server check box will need to be selected. If the item was already deleted from the CMS then the file would need to be manually deleted from the server hosting the site.

  • Library items not appearing in IE

    DescriptionThe library items are not visible in the content area when using Internet Explorer This is an intermittent issue that appears in IE 9ResolutionThe modification needs to be made to the following file: workarea/csslib/ektron.workarea.css Please locate the following code in the CSS file: /* Grids ----------------------------------*/ .ektronGrid { border-spacing:0; border-collapse:collapse; width:100%; background-color:White; display:none; /*border: 1px solid #d4d4d4;*/}...

  • List of Content Statuses

    DescriptionBelow is a list of all of the possible content statuses an item can be in and a description of what each status means. Resolution StatusMeaningDescription A Approved Through the workflow and published on the Web site. O Checked Out Currently being edited. Has not been checked in. I Checked In Checked in for other users to edit. S Submitted for Approval Saved and submitted into the approval chain. M Marked for Deletion Requested for deletion. (When in approval chai...

  • Multiple DMS Documents option is absent

    DescriptionAfter a browser or PC upgrade, the upload Multiple DMS Documents option is missing. ResolutionGo to Internet Explorer > Tools (Alt+X) > About Internet Explorer and check the version number for the phrase 64-bit edition .  64-bit versions of Internet Explorer are not supported by Multiple DMS. As a result, the Multiple DMS Documents option is often missing.  Fortunately, 32- and 64-bit versions of IE are typically installed in parallel, so the 32-bit version should be availa...

  • New metadata is not applying to content

    DescriptionNewly created metadata (added to a folder) is not inheriting down to content even though inheritance is set to true. ResolutionDownload the following file:  SyncMetadataUnzip the folderPlace the contents into your site root folderNavigate to the .aspx pageThe .aspx page will show which metatdata has not been synced and gives the option to sync the metadataAfter running the checks on the template, please remove the template from the site.

  • Overwriting a DMS Document Deletes Custom Summary Values

    DescriptionWhen overwriting a DMS document, any custom text in the 'summary' field is overwritten. ResolutionAs of Cumulative Site Update #42 for Ektron Version 8.6.1, an additional key has been added to the web.config to customize this behavior: <add key="ek_enableDmsAutoSummary" value=" " /> Setting this value to 'False' disables Auto-Summary, preserving whatever text is present at time-of-upload. 

  • Performance issue caused by smart form group boxes

    DescriptionWhen trying to add a new group box to a smart form that contains multiple group boxes the workarea may encounter performance issues such as unresponsive java script errors. CauseDue to the way that the CMS parses information an excess of group boxes being added to a single smart form, or multiple large group boxes may cause performance related issues. ResolutionAlthough this functionality has been improved in the latest version of Ektron our support team does recommend a...

  • Reoccuring Calendar Events Being Removed After Editing An Occurrence

    DescriptionUpon creating a reoccurring event on an Ektron calendar and then editing one occurrence, the rest of the events in that series disappear, leaving only the edited version. Why is this happening? Inside the workarea, the metadata user control that is loaded with the event editor is actually checking out the content to read some of the properties during page load. This shouldn't be happening as it changes the content status which is why it no longer appears on the calendar. The syste...

  • Resolution for Metadata Folder Property Change Error

    DescriptionIf a change to metadata folder properties causes the below error, here are some steps you can use to help diagnose/resolve the issue.             Could not connect to http://localhost:8732/Ektron.ASM.EktronServices/CmsHelperService.svc. TCP error code 10061: No connection could be made because the target machine actively refused it 127.0.0.1:8732. ResolutionThis error is telling us there is a communication issue on the server and it is likely for one of the below reasons.1) O...

  • Resource Selector Not Updating after Folder Change

    When you enable framework caching, an issue can occur where a Smart Form's resource selector does not show the correct files when you click a folder. When you switch between folders, it continues showing the original folder's content instead of showing the selected folder's content.   Resolution NOTE: This is a workaround and this will be fixed in a future version of the product. Open up ektron.cms.framework.unity.config in your site root.Comment out the type ta...

  • Restoring Content Version History Without Erasing Metadata

    DescriptionWhen content is restored to a previous published version, metadata is not restored with the content. When restoring to a point version (a non published version), the metadata is restored with the content. This article explains how to restore content properly to avoid losing metadata.ResolutionLocate and restore the non-published version of content instead of the published version. The published version is functionally identical to the previous non-published version, except the non...

  • Slow Loading Times when Saving or Publishing Content

    DescriptionIf you are not using Ektron's Extensibility Service you may be able to save fifteen seconds or more every time you submit, save, or publish content. See below for how to disable that service. ResolutionEnsure that the following key in the web.config is set to false. 

  • Styling being added to images within Ektron rich text areas

    Description When working with images in rich text areas of the Ektron CMs it may be seen that sizing is being added to images when editing or publishing as noted in the bellow example. This can be caused by the Aloha editor handling drag and drop images. This is expected functionality within the Ektron CMS. Original HTML: <p>Testing text line with image bellow.</p><p><img src="/uploadedImages/Testing/93074-AutomaticSizing/AvatarWhiteListUpdate.png" alt="TestingImage" title="TestingImage...

  • Taxonomy Automatic Aliases Not Being Created

    Description Edit web.config and change the LogLevel value to 3.<add name="LogLevel" value="3" /> Create a new taxonomy alias rule in Settings > Configuration > Url Aliasing > Aliasing Rules > Automatic. You may see an error right away, but if you do not receive a detailed error, do the next step. Check Windows Logs > Application and check to see if a primary key error occurs. If you see a duplicate primary key error in those logs then you have the above issue and should implement the resolut...

  • The editor is adding a white space if you change a P tag to a DIV tag, and that tag is adjacent to an unordered list.

    Description The editor is adding a white space if you change a <p> tag to a <div> tag, and that tag is adjacent to an unordered list ( <ul> ). For example: Start with this HTML with <p> tags abutting an unordered list, as shown:    You see this behavior before saving:     Replace <p> tags with <div> tags, as shown: And this behavior with extra space after saving: Resolution Install 8.70 SP2 CU33 or later. Release notes: /8_7/8_7_SP2/8_7_SP2_Site_Update/ 74204 - Editor: In a...

  • Unable to Change Quicklink for URL Alias

    In early versions of 9SP2 and earlier in the 9.0 branch, it is not possible to update an alias's quicklink. If the quicklink was changed to a new quicklink, the alias would switch back to its previous quicklink.  Resolution Upgrade to at least version 9SP3 to prevent this issue.  After applying the upgrade recycle the app pool to refresh the alias cache which activates the new quicklink.

  • Unable to Edit or Delete Content

    Description When working with content, you find yourself unable to perform any or all of the following actions: 1. You can not edit the content 2. The content cannot be deleted 3. The content remains in a submitted state regardless of what you do to it. 4. You may see an error like "object reference not set to an instance of an object" when accessing the content A telling sign is that the content displays an odd status of 'M' or 'S' Resolution Typically, if you're having trouble...

  • Update the location of a template quicklink

    DescriptionSometimes content is published with the wrong template link associated with it. Generally this happens when the folder properties do not include the template that is needed at the time of publishing and the wrong "default" template is selected.ResolutionModifying the template link location can be done fairly easily by performing the following steps. Login to the workarea and navigate to the library tab In the folder tree, find the content item's folder you want to update. On the ...