• Content not automatically publishing/archiving at start/end dates

    Description In 9.2 and 9.2SP1, the Ektron Windows Service will not execute publish and archive actions at the scheduled times. Resolution This can be resolved by updating to 9.2 SP1 Service CU 1 or higher. EKTR-168 Downloads

  • Adaptive Images not Updating when Original Image is Modified

    If the original uploaded image is modified in a system set up for adaptive imaging, the associated adaptive images are not updated to reflect that update. Resolution Upgrade to 9.1SP1 or remove the ancillary images created for the original uploaded image. The latter will cause new images to be created for the modified image.

  • Adding Library File Type Throws Error

    When adding a library type in the cms, you are presented with an error message if the type is not whitelisted in the web.config. Resolution You edit the library file types and are presented with an error. Not having the file extension whitelisted in the web.config. Open the web.config and search for ek_LibFileTypeWhiteList.  Add the extension in to the string such as "*.iso".  Save the web.config and go back to the library properties and add the extension.  ...

  • Alias Already Exists Error

    DescriptionWhile creating content and attempting to add a manual alias, the error message below appears. The error prevents you from saving or publishing the content.  CauseThe manual alias already exists in the CMS. ResolutionUpdate the existing content and change its manual alias. Or, use a different manual alias when creating new content.

  • Aliases for Archived Content Not Removed

    What happens to url aliases associated with a content item when it is archived? Resolution When archiving a content item, aliases are retained. This is by design as archiving a content item keeps the content item in the system. If the content item is deleted the aliases will be deleted. A possible workaround for this issue if you need to prevent the aliases from working is to use a content strategy. In the strategy you can detect the event that is firing off for the content ...

  • Best Practice: approval process

    DescriptionWhat are approval process best practices?Why can't I see all checked in/out and submitted content in my reports or on my Workarea Smart Desktop?  ResolutionEditors submit content to the Level 1 Approvers.Level 1 Approvers submit content to Level 2 ApproversLevel 2 Approvers submit content to the Final Approver.The Level 1 Approver can see only what was submitted for them to approve or what was checked in/out at their level.The Level 2 Approver can see only what was submitted ...

  • Blog subjects are missing in the workarea

    When upgrading to a newer release of the product, blog subject may no longer show in the workarea to be edited and added to blog posts. This functionality is considered legacy and now has to be enabled manually. Resolution To enable blog subject and legacy blog components complete the following steps: Open the site's web.config fileSearch for ek_enableLegacyBlogFieldsChange the value to "true"Save the web.config Test functionality.

  • Cannot add special characters to a content title

    DescriptionIn version 9.1 SP1, you cannot add the special characters \, /, *, >, <, | to a content title. or, if your content was created on version 8.5sp3 or older and already contained special characters, you cannot edit and save it without removing the special characters from the title.>ResolutionIf you install 9.1 SP1 CU2 or later, this behavior is changed to allow you to use the special characters: '\' and '/', which were available in 8.5SP3. The other special characters are st...

  • Causes for duplicate submissions of HTML forms

    DescriptionWhen viewing reports, you notice that duplicate submissions of HTML forms are being logged intermittently. CauseDuplicate submissions of HTML forms are typically caused by either users hitting the submit button multiple times (if the form takes a while to submit), or refreshing a display message or action page and opting to resend the form. Although not a product-level issue, there are steps that can be taken to prevent users from creating multiple submissions. Resolutio...

  • CMS server controls with XSLTs not displaying content after upgrading to 9.1

    DescriptionAfter upgrading from version 8.7 or earlier to version 9.0 or later, display XSLTs can cease to function when used on CMS server controls such as the blog entries and collection server controls. For instance, the below control which works in 8.7 will not work in 9.1. <CMS:Collection ID="Collection1" runat="server" DefaultCollectionID="16511" DisplayXslt="xsl/collectionfilter.xsl" /> There will also be an indication there is an issue wi...

  • Collections and Traversals - Advanced Permissions in Ektron

    Description In the advanced permissions of Ektron there are Collections, Add Folders, Edit Folders, Delete Folders, and Traversal permissions. This KB describes the Collections and Traversal permissions.  Resolution Collections This is a less often used feature which can be used to create a grouping of selected links. The collection permission maps to the Navigation column in the permissions table of an Ektron database. For more on collections, please see the following.  Coll...

  • Compilation error when assigning a task to content

    When a user attempts to assign a task to a content item, a server error is displayed along with the following event log entry: Log Name: Application Source: ASP.NET 4.0.30319.0 Date: 12/31/2014 1:03:00 PM Event ID: 1310 Task Category: Web Event Level: Warning Keywords: Classic User: N/A Computer: xxxxxxxxxxxx Description: Event code: 3007  Event message: A compilation error has occurred.  Event time: 12/31/2014 1:03:00 PM  Eve...

  • Compilation error when attempting to view messages in the workarea

    When clicking on the Messages folder in the Settings section of the workarea, the error below can occur. Exception message: subscriptionmessages.aspx.cs(29): error CS0234: The type or namespace name 'AlohaEditor' does not exist in the namespace 'Ektron' (are you missing an assembly reference?)  Cause The registration for the aloha control is missing within the aspx file of subscription messages aspx page. Resolution You will need to register the ...

  • Content is not being archived when the end date is reached

    DescriptionThe specified end date for a piece of content arrived but the item did not get archived. Cycling the Ektron Windows Service also did not result in the archiving of the content. ResolutionThe archiving process assumes the content is published and available (A status). If, for example, the content status is checked in (I) or checked out (O), the content will not be archived. The best approach to adjusting the status is to locate the content in the workarea then publish it so th...

  • Content metadata disappears intermittently from within the workarea

    DescriptionIf a content item is in a checked out state, and a new metadata definition is added at the folder level. All pre-existing metadata on the checked out content is wiped clear. Steps to recreate the issue: Log into the CMS Go to Settings > Configuration > Metadata Definition Select "add" Give the definition a title and save Navigate to Content Create a new folder In the properties, uncheck "inherit..." and select the metadata definition that was just create...

  • Customize the Formatting drop down in the eWebEdit400 toolbar

    DescriptionAs of v8.0.1, Ektron CMS400.Net allows developers to customize the Formatting dropdown list in the eWebEdit400 (ContentDesigner) toolbar. ResolutionIn ~\workarea\ContentDesigner\EkRadEditor.js, search for ".ParagraphsArray". All Formatting dropdown list options are defined in .ParagraphsArray as [Text, Value] pairs. You can back up the original EkRadEditor.js and modify this array as needed. The localized string in the Text of the array is defined in ~\workarea\Foun...

  • Default Sorting of Workarea Content

    After applying the latest CU, content is no longer ordered by title, but is ordered by date modified.  Cause This was changed in CU12 of 9.1SP1 17175 - In the Workarea's display of content items, you could not change the default sort, such that the newest items always appeared first. To change the default, modify these keys to the  appsettings  section of  web.config : add key="ek_defaultWorkareaSortField" value="datemodified"  ...

  • Differences between responsive and adaptive images

    DescriptionAlthough responsive and adaptive images are sometimes used as synonyms, the Ektron CMS handles images differently depending on if they are referenced with adaptive images or responsive design. ResolutionSimilarities between responsive and adaptive imagesBoth responsive and adaptive images leverage the same physical files that are generated by breakpoints set within the workarea. You create, enable, and manage the breakpoints within the workarea > settings > configuratio...

  • DMS Uploaded Content Becames Corrupted

    DescriptionIt can occasionally take a long period of time to upload a document using the DMS drag and drop feature. This window will close on its own, and must be allowed to finish. If it is cancelled via the "Cancel" key, the upload is terminated. ResolutionIf it is cancelled via the "X", the uploaded document will become corrupted. An upload should only be terminated in either of these fashions if the window still has not been automatically closed after two minutes...

  • Double pop-up window in Smart Form

    DescriptionEktron 8.70 SP2 and 9.00 SP2When you click in a rich area text field for a Smart Form content item, 2 pop-ups are created, one over the other, creating the illusion that saving the field does not work. This occurs in other Smart Form fields including the Image, Date, and Hyperlink fields. ResolutionOpen sitename /workarea/contentdesigner/ektron.smartform.js .Replace line 886 as follows: From:  if (Ektron.SmartForm.isFieldButton(oElem)) To:  if...

  • Duplicate calendar titles after editing a calendar occurrence

    DescriptionAfter editing a calendar even in a recurring series a duplicate title with a (1) or (2) is created in the list view; as the below image shows ResolutionThe duplicate titles are intended functionality of the CMS. While the titles appear duplicate, the CMS identifies them by the "Event Type". It will show the original occurrence, the canceled (modified) occurrence, and the newly occurred occurrence. These duplicate titles should not have any effect on the front-facing...

  • Duplicate Meta tags in the title.

    DescriptionWhen you use the CMS:Metadata server control on templates with <head runat="server"> tags, two <title> appear in the <head> section of the website: one from ASP.NET and one from the server control. ResolutionCreate a dummy <title> tag with visible=false. ASP.NET will not create another tag, it will not display the dummy, and it will not have 2 title tags in the <head> section. For example: <head runat="server"> <cms:metad...

  • Edit content tabs overlap when adding taxonomy category

    DescriptionWhen using the Internet Explorer 11 browser, if you try to assign a taxonomy category to content, all editor tabs appear, and some of them obscure other buttons, such as the Save button. ResolutionInternet Explorer 11's Compatibility View, which is turned on by default, is not supported. To avoid cosmetic and some functionality problems, disable Compatibility View.Press Alt/X to display the Internet Explorer Tools menu.Choose Compatibility View Settings.Uncheck Display intran...

  • ek_cf_default_btn entries appearing within the link manager

    Description When leveraging the link manager in smart forms the existing bookmark field may list some default buttons as shown bellow with a name similar to ek_cf_default_btn. Resolution There is not a method for setting default bookmarks within the link manager of the CMS, and these entries may show up if known issue EKTR-224 is being experienced. To resolve this issue apply the latest cumulative site update (> 9) for version 9.2 SP1

  • Error Loading XSLT Document

    DescriptionWhen you try to access, modify, or save a Smart Form, an error occurs when its tries to load the XSLT document. The error appears most often after a server migration, name change, upgrade, and so on, and is often caused by a communications issue on the server with the server unable to resolve its name into its IP address. Some operations, such as reading an XSLT file, require the server to make a request to itself. It the document cannot be loaded, the error results.Error loading ...

  • Error: A potentially dangerous Request.Form value was detected from the client when editing content in the Workarea

    DescriptionA potentially dangerous Request.Form value was detected from the client error may occur when you edit content in the Workarea. ResolutionModify workarea/web.config to allow validation as follows: 1. Open siteroot/workarea/web.config.2. Find the <system.web></system.web> section.3. Under <pages styleSheetTheme="" validateRequest="false" /> add <httpRuntime requestValidationMode="2.0" /> .4. Save the file. The code should l...

  • Error: There are no aliases to display

    Description One may find that automatic aliases are not showing on content where they used to exist. On the content's alias tab you might see the message, "there are no aliases to display." Should that occur, try the below.  Resolution This issue was more common in 9.1 and previous versions. If you experience the issue you can try the following. Go to workarea > settings > configuration > aliasing rules.  Edit and save each automatic aliasing rule. 

  • Errors Caused when File Removed from Assets Folder

    DescriptionThis article describes the cause of the errors listed below. Handler:serviceProxy.Open failed -2143485949 Handler:CDatabaseAccessor::RetreiveAssetAndUpdatePath FileNeedsCopied = -2147216895 Handler:CDatabaseAccessor::FillContentStreamData RetreiveAssetAndUpdatePath failed please check service url = -2147216895 Handler:CDatabaseAccessor::FillStreamData failed = -2147216895 Handler:CDatabaseAccessor::VerifyIncrementalAndFillStream FillStreamData failed with code -2147216895 for URL ...

  • Exception when Editing Content with 50 or More Aliases

    If there are 50+ aliases for a single piece of content, editing the content will produce the following error. Exception Details: System.InvalidOperationException: Ektron.Cms.Framework.UI.JavaScript.Register() cannot register javascript - ControlCollection is read only. Resolution To resolve the issue either upgrade to 9.1SP1 or reduce the number of aliases for the content. Besides this error, another reason to reduce the aliasing is having a high number of alias...

  • Google GeoCoder Not Updating Latitute and Longitude Metadata

    DescriptionThe Google GeoCoder plugin that Ektron uses to populate latitude and longitude from the Map Address metadata field is broken. This happened when Google changed their API from version 2 to 3. This problem will be fixed in a future Ektron release. But if this problem is impacting you now, follow the steps below. ResolutionVersion 8.02 and UpBelow is a link to the files needed to fix the Geo Coder extension issue. Be sure to try this solution in a test environment before applyin...