• Browsers supported based on Ektron version

    Inconsistent behavior occurs with some browsers, but not others. Often, incorrect behavior is noticed with earlier versions of Ektron being used with the latest browsers. Cause Ektron browser support is based on the time period when the browsers were released. Later versions of browsers may not be fully compatible with older versions of Ektron CMS. Below are the web browsers supported for each Ektron CMS release. Resolution 9.1 series: 9.1 sp3: April 2...

  • Calendar not working properly in IE10

    When using IE10 and a calendar control, the "forward" and "back" buttons on the control do not work properly. When the arrows are clicked, a screen with a loading, spinning, icon will appear and will not resolve unless the screen is refreshed.  Also, if debugging tools are active the following error will appear: SCRIPT5007: Unable to get property 'documentElement' of undefined or null reference  ScriptResource.axd, line 155 character 2  Resolution ...

  • Chrome Crashes When Editor Closes

    We have discovered that spyware or adware can cause ActiveX controls, such as the editor, to no longer function properly. In particular, we have seen pop up blockers and the Alexa toolbar crash the editor. Resolution It is recommended that you scan your system for spyware. If you use the latest version of McAfee VirusScan, it should detect and remove those files. You can download Spy Sweeper, which gives you a free scan to remove spyware/adware.   http://www.webroot.c...

  • DMS Drag-Drop Hangs with Firefox 17 and higher

      Changes to Firefox versions 17 and higher. As a note the drag and drop functionality was removed in version 8.6 of the Ektron product line, so these steps would be relevant only for versions 8.5 sp3  Resolution Follow these steps to upgrade to the latest version (3.2.4) of Ektron's DMS Firefox Drag Drop handler extension. First, check your Ektron Drag Drop version by navigating to Firefox's Tools menu and clicking Add-Ons, then Extensions from the left panel. If you have Ektr...

  • Ektron Browser Support

      What browsers are currently supported in the CMS in the most recent version? Resolution For browser support, we have a documented page that lists out supported browsers in each major version. Please refer to this link for updates to the browsers that are supported. http://world.episerver.com/ektron/system-requirements/

  • Firefox 39.0 not allowing individual words in table cells to be selected when using Aloha

    When upgrading to Firefox 39, you are no longer able to select individual words in a table cell when using the Aloha Editor. Cause Firefox update version 39.0 Resolution Currently there is no workaround for this issue other than staying on version 38 or lower. The issue can be replicated on aloha's website old.alohaeditor.org/demos/3col/. We have submitted this as an issue on their GitHub page to be resolved. This issue can be tracked here . Related Links ...

  • Firefox Duplicate Authentication

    DescriptionFirefox prompts you for credentials twice to log into Ektron, even after you set up SSO properly.  ResolutionYou can resolve this in the following ways: Set NTLM Authentication within Firefox. Read Firefox's documentation about how to prevent the pop up from occurring. Open web.config and comment out the following line: <add name="MyBasicAuthenticationModule" type="Ektron.ASM.EkHttpDavHandler.Security.BasicAuthenticationModule,Ektron.ASM.EkHttpDavHandler&q...

  • IE 11 20 seconds to load, delays Videos play starting

    When using IE 11, mp4 videos have a 20 second or more delay before starting to play. Cause The metadata on mp4 files can be on the end or in the beginning of the file. When it’s on the end the full video must be downloaded before the IE video player is ready to play. Resolution MP4 videos play while being buffered in Chrome and FireFox. Use one of these to run MP4 videos. The delay in MP4 video playing only occurs in IE 11.

  • IE 11: Web calendar is shrunk in Workarea

    DescriptionIn the Ektron Workarea, if you create a calendar folder then view its calendar, its dates are shrunk. ResolutionInternet Explorer 11's Compatibility View, which is turned on by default, is not supported. To avoid cosmetic and some functionality problems, disable Compatibility View.Press Alt/X to display the Internet Explorer Tools menu.Choose Compatibility View Settings.Uncheck Display intranet sites in Compatibility View.

  • IE10: Content not showing up in the Workarea

    Internet Explorer 10 issue: The folder structure appears, but when you drill down, content does not appear on the right side of Workarea. This occurs because browser definition files on IIS are not being updated for Microsoft Internet Explorer 10.  Resolution Install a Microsoft hotfix (http://support.microsoft.com/kb/2600088) for .NET 4.0.

  • IE10: Unable to get property 'documentElement' of undefined or null reference

    On Internet Explorer 10, a JavaScript error occurs when you click on the calendar folder in Workarea: Unable to get property 'documentElement' of undefined or null reference . Resolution WebCalendar uses a Telerik RadControl module. The error originates from the script inside the Telerik Dll and is produced when the WebCalendar control is loaded on the page.

  • Inconsistent behavior between browsers

      Occasionally, incorrect functionality happens in some browsers but not others. In other situations, Support may recommend restoring a browser to a default state. Below is information on resetting Chrome, FireFox, and IE to a default state. Resolution Restoring Chrome to a default state: https://support.google.com/chrome/answer/3296214?hl=en Restoring FireFox to a default state: https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems Restoring IE to a default state: ...

  • INFO: Chrome browser adds SPAN tags in the content

    When editing content in Chrome browser, it adds extra SPAN tags to the content. Resolution This is Chrome browser's feature on the contenteditable area. We found a workaround for it by adding a css style in your your site's CSS file. First, you have to inspect what Chrome adds to your content. For example, if Chrome adds the following to your content:sample content You need to add a css definition such as the following. span { font-size: 1em; } Another exemple is if...

  • iOS9 Rendering Differently Than iOS8 and Below for Pagebuilder Columns

    When upgrading to iOS9, there is an issue with the rendering of css on pagebuilder pages. There may be a border around or overlaying the pagebuilder column dropzone. This is a new issue introduced by upgrading to iOS9. Prior versions of iOS did not experience this behavior.  Cause Upgrading to iOS9 introduces a rendering issue with our pre-existing pagebuilder css. Resolution The css that causes this issue is below. If you change float:left to float:none...

  • Using IE 10 WebForm_DoCallback is undefined

    After upgrading to Internet Explorer version 10 (IE 10), attempting a search via Microsoft Search Server resulted in the script error: WebForm_DoCallback is undefined. Resolution There is likely an issue with the server browser definition file. Some versions of .NET 4.0 seem unaware of IE10. Hotfixes are available from Microsoft. The following page contains a description and pointers to the hotfixes: http://www.hanselman.com/blog/BugAndFixASPNETFailsToDetectIE10Causi...

  • View Content Screen: With IE11, Mark Translation Status menu behind tabs

    DescriptionYou are using Internet Explorer 11. On the View Content screen, the Mark Translation Status menu options appear behind the content tabs. See example below. ResolutionInternet Explorer 11's Compatibility View, which is turned on by default, is not supported. To avoid cosmetic and some functionality problems, disable Compatibility View.Press Alt/X to display the Internet Explorer Tools menu.Choose Compatibility View Settings.Uncheck Display intranet sites in Compatibility View....