• Exception: The import destination is under root "WasteBasket"

    Description This article describes an error that can occur when exporting/importing Episerver content from one site to another. The complete error is seen below. Resolution This issue was identified and resolved in CMS-6854.  In order to resolve the issue please update the package to the recommended or later.

  • Copied Episerver pages have same publish time as original pages

    Description By default when pages are copied within the Episerver CMS both the source and the resulting pages will have the same publish status and time. This is expected behavior within the CMS. Resolution Although this is intended functionality there may be scenarios where is is more desirable for the resulting page to not go live immediately after being pasted into a folder. The content could be kept from publishing by pasting into a new project within the CMS and then publ...

  • Unable to empty Episerver trash due to corrupt files or excessive files.

    Description If there are an excessive number of entries within the trash bin or if there are corrupted items within the trash it may not be able to be emptied as expected within the CMS UI. for this reason we recommend having the trash bin emptied periodically to avoid issues. Resolution There is a scheduled job called "Automatic Emptying of Trash" that can be used to periodically clear the trash bin. If there are an excessive number of entries or a corrupted item wi...

  • Unable to load /EPiServer/cms/Stores/notification/ status: 500

    Description This article describes an error when accessing Pages in Edit Mode. The error is: Unable to load /EPiServer/cms/Stores/notification/ status: 500 The last code line in below three lines is the one that through exception: var pageRouteHelper = ServiceLocator.Current.GetInstance<IPageRouteHelper>(); if (pageRouteHelper != null) var currentpage = pageRouteHelper.Page If one accesses any property in pageRouteHelper (PageLink,ContentLinK,Content, etc..), you will get the sam...

  • Weekday property is not working in CMS 11

    Description Episerver CMS: 11.3.1 1. Create a PageType with the Core property WeekDay like below: public virtual Weekday ValidDays { get; set; } 2. When going to the all properties mode in the edit mode, the following property is not being rendered properly (see image below). This seemed to be working in CMS 10.x.x but have for some unclear reason stopped working in CMS 11.x.x. Resolution There is a bug regarding this issue that is now in review https://world.episerver.com/sup...

  • NullReferenceException when create/search user/group

    Description The stacktrace are:[NullReferenceException: Object reference not set to an instance of an object.] EPiServer.UI.Edit.UserMembership.OnLoad(EventArgs e) System.Web.UI.Control.LoadRecursive()[NullReferenceException: Object reference not set to an instance of an object.] EPiServer.UI.Admin.SearchUsers.OnLoad(EventArgs e)  System.Web.UI.Control.LoadRecursive()[NullReferenceException: Object reference not set to an instance of an object.] EPiServer.UI.Admin.AdminGroup.O...

  • Episerver Form Results Time Out During Export

    Description This article describes an issue that can occur with exporting form submission results in Episerver. This happens for all export types CSV/JSON/XML and in all browsers. This is an issue because the request takes too long because the number of submissions exceeds the executionTimeout for the request. Resolution To resolve this issue please add and raise the limit for executionTimeout in the <location path="EPiServer"> tag.  <location path="EPi...

  • ImageDescriptor blobs not clearing when replacement image is uploaded.

    Description When using ImageDescriptors blobs for Media, you may have an issue where only the default Thumbnail image is being regenerated when you upload a replacement image and not additional ImageDescriptors.  If you have others setup, they are not updated and instead you have to manually clear out the ImageDescriptor fields first and then publish the item. For example: [ImageDescriptor(Width = 150, Height = 150)] public virtual Blob MediumThumbnail { get; set; } [ImageDescriptor(Wid...

  • Pages Search in CMS Edit UI does not return results.

    Description When you enter the CMS Edit page and pull down the tree menu, if you use the search functionality to find a page no results are returned even when they should be.  This error occurs when having both Lucene and Find configured as providers. The UI only allows one at a time. This KB applies to using the Lucene provider and not Find. If using Find, please disregard.  Resolution This is a known bug in the CMS product, if your experiencing this issue please follow the b...

  • Visitor groups not collecting data

    Description When using Visitor Groups in Episerver, the Visitor Group Statistics widget doesn't appear to be collecting statistics for the Visitor Groups. Resolution The statistics are not updated immediately, but by default every 20 minutes. For testing you can decrease the value to for example one minute. Here is the documentation and sample: <visitorGroupStatistics commitToRepositoryInterval="0.00:01:00" enabled="true" /> Even when set to...

  • Something Went Wrong: Failed loading content with url/url: epi.cms.contentdata:///

    Description This article describes an error message that can appear in the Episerver workspace and how to resolve it. The error message is: Something Went Wrong: Failed loading content with url/url: epi.cms.contentdata:/// This is because there is a site definition issue in the database. Resolution To resolve this issue please look at the tblSiteDefinition in the Episerver CMS database. If there is an incorrect site referenced there then update the value to the correct site. ...

  • How to change the scheduled publish job interval.

    Description This article describes how to change the scheduled publish job interval in the admin interface. Resolution In the admin ui, go into CMS -> Admin -> Publish Delayed Content Versions Set the job interval to your desired interval in minutes. Once saved, it should kick the check off the job on that set interval publish anything that need to be.   Please keep in mind on a high traffic environment with lots of content changes, having a small interval may impact p...

  • Upload Media Error: Timed out, or max file size exceeded

    Description This article demonstrates the web.config changes needed to increase the default size and request options for media uploads.  In this example the settings will support up to 500 MB uploads and are stock Alloy starter site web.configs. Resolution Please compare the two configuration files uploaded to this article to see the recommended changes.  The concepts in the configuration are based on information in the following resources. httpRuntime Element (ASP.NET Settin...

  • Multi-step forms not working properly

    DescriptionWhen setting up a multi-step form, the form fields all render at the same time and thus the steps are broken.  ResolutionIn order to render multi-step forms correctly, the injectFormOwnStylesheet must be set to true if a cusom stylesheet isn't declared. By setting this value to true, forms uses its default style sheet.To make this change, edit the forms.config in the following location: ~\modules\_protected\EPiServer.Forms  If the changes don't appear right away, try recyclin...

  • Missing Text message in UX

    DescriptionWhen viewing UX, you may run into a message for missing text for a particular language similar to: [Missing text '/dope/gotomydashboard' for 'Chinese'][Missing text '/dope/gotoeditview' for 'Chinese'] ResolutionIt could be that your FileXmlLocalizationProvider is broken  Make sure your episerver.framework file contains the following   <localization fallbackBehavior="Echo, MissingMessage, FallbackCulture" fallbackCulture="en"> <providers> <add ...

  • Missing block and media folders in assets pane

    DescriptionThe block and media folder trees don't show up in the assets pane.Resolution Go to admin view -> Config tab -> Manage Websites -> Websites tab. Click the affected site. Uncheck the Use site-specific assets box and click Save. Go back to edit view. Make sure you can see the blocks and media folder trees in the assets pane. Go back to admin view. Check the Use site-specific assets checkbox again and click Save.