• Episerver Visitor Groups not running at specified times

    Description You have setup a Visitor Group to run during a certain time period but it runs either early or late. Resolution The first step is to confirm your not running into a known bug as described in the Visitor Group Time of Day Times do not save correctly KB. Once you have confirmed that your not seeing that bug then what you are most likely seeing is a miss-match in Time Zones. Visitor Groups times are displayed and set in server time, not your local time and the time cr...

  • Visitor Group Time of Day Times do not save correctly

    Description When creating Visitor Groups that use a Time of Day critira the From and To times are not saving correctly. Resolution There is a known bug in Episerver where the times stored for the Time of Day From and To for Visitors Groups are not converted correctly causing them to be saved wrong. This bug was fixed in Episerver UI 11.1.0 which requires Episerver CMS core 11.8. If your experiencing this bug you will need to upgrade to Episerver 11.8 or newer.   If you are not...

  • Update the GeoIP database for Episerver

    Description The out of the box Geo location API for Episerver uses an old version of the Geo IP database. For some customers, because this is not an updated database, IP addresses show up in the wrong location when personalizing content. There are a few versions of the database that are more accurate but require payment. There is a free option mentioned in a blog post that you can use that is currently maintained. If you run into issues, we would suggest you try this method. Though not s...

  • NumberOfVisitsCriterion cookie never expires

    NumberOfVisitsCriterion cookie never expires and is set to a date like December 9999. Cause The date for when the NumberOfVisitsCriterion cookie should be expired is set in the Episerver assemblies. Resolution Some options around it: 1. Create a duplicate of the Number of Visits visitor group (inherits NumberOfVisitsCriterion) which drops the cookie. Ensure this sets an appropriate expiry date. 2. Use some javascript on the page to modify the cookie, after its been d...