• Switch between the pagebuilder toolbars

    DescriptionThis article covers how to switch between the old pagebuilder toolbar and the newer toolbar. Out of the box, the new toolbar is used on all new templates. ResolutionTo change the toolbar, there is a check box that needs to be unchecked.Open the workareaNavigate to settings > configuration > template configuration.Find the template that you would like to change the toolbar forCheck or uncheck the enable toolbar button.If the box is unchecked, it will load the old toolbar. If i...

  • The Edit in context toolbar is not responding

    DescriptionThe Edit in context toolbar is greyed out and not responding. ResolutionThe edit in context editor is not in focus. The editor's toolbar is active only when the editor is in focus.When a user clicks away from checked-out content, the toolbar remains in place but becomes opaque. It is an indication that the content is checked out but inactive.In general, if the toolbar is greyed out, users need to click the content to activate the toolbar. In Internet Explorer, users must clic...

  • Twitter Widget Does Not Work Anymore

    DescriptionCustomers report when trying to use the Ektron Twitter Widget that the widget does not work. ResolutionThis is not an Ektron issue but a change that Twitter made that caused a drop in this control's support. Twitter stopped the feeds and the Ektron product stopped shipping it as part of the product after 8.5.1 due to Twitter's dropping the feeds. There were some workarounds for a time for users like below. 1. Use one of Twitter's builtin widgets: https://twitter.com/s...

  • US Regions or Country Drop-down in Targeted Content not populating

    DescriptionWhen you select Regions or Countries in Targeted Content widget, the drop-down list does not populate. CauseIf your license key does not have an eCommerce modifier, the issue occurs, because eCommerce APIs are used to bring up Region information for the widget. ResolutionContact your account manager and licensing to receive a key with an eCommerce modifier option. Then replace that key in the Settings. Then the widget will function with the Region options.