• 9.10 editor options are limited when editing a content block

    DescriptionThe 9.10 editor showed fewer Content Block options when you edited a content block in context. The following images show a comparison of 9.00 SP2 and 9.10 SP1. CauseIn version 9.10, was added to web.config , which limited editor menu functionality. ResolutionEdit siteroot/web.config .Change the value of ExcludeEditorMenuItems to false .   Save web.config . You may need to clear cache for the change to take effect.

  • Adding Custom Styles in 9.10 SP1

    Description Custom styles added to the StyleConfig.js file are not showing up in the editor when you use the Inspector. Cause A few lines of code are commented out in the 'Workarea\FrameworkUI\js\Ektron\Controls\EktronUI\Editor\Aloha\plugins\ektron\advancedinspector\lib\advancedinspector-plugin.js' file. Resolution To allow custom styling in the editor's Inspector: Edit 'Workarea\FrameworkUI\js\Ektron\Controls\EktronUI\Editor\Aloha\plugins\ektron\advancedinspector\lib\a...

  • Aloha edit in context menu is not closing after you click on the content block.

    DescriptionWhen using Aloha, the edit in context menu is not closing after you click on the content block.  CauseYou might notice this issue if you upgraded from an earlier version of the Ektron CMS and were utilizing eWebEdit400/Content Designer for your editor but are now using Aloha.If youNavigate to on a page that you want to edit that uses the UX Toolbar (a.k.a Ektron Toolbar)Move the slider to "Edit"Click a content block you want to editUse the menu in the upper right of...

  • Aloha jQuery Code Overrides other jQuery Versions

    DescriptionIf the wrong version of jQuery seems to be loading on your site or you are seeing numerous JS errors or warnings that do not apply to your version, the Aloha jQuery may be taking precedence over your jQuery. CauseThe order of loading the JavaScript library had Aloha.jQuery take control of the page. ResolutionApply site cumulative update 30

  • Applying Styles to Image Tags with the Inspector in Aloha

    DescriptionIf you are using the Aloha editor with Internet Explorer 10 and insert an image then open the Inspector, it shows responsive imaging options but does not display the tag in the top right. In some circumstances, you may want to apply styles to the image tag. This article explains how to do that. Resolution1) Uncheck the Responsive Image Selection box. 2) The image tag appears in the top right. Click it. Now, you can apply styles to the image. 

  • Are your CSS Styles not showing up in the drop down?

    DescriptionAfter you have applied your custom CSS to an Ektron CMS folder you may notice that your styles are not appearing in the drop down menu.  ResolutionIt is possible the default CSS has been cached. To resolve this, please clear cache across all browsers. Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache Chrome: https://support.google.com/chrome/answer/95582?hl=en IE: http://pcsupport.about.com/od/maintenance/ht/deltempintfilesie.htm...

  • Break Tags Removed by Saving Rich Area Text Field

    DescriptionWhen a break tag is entered between an opening and closing paragraph tag the break tag is removed. This occurs when using a rich area text field and has been tested with CU11 applied. CauseAs part of the content cleaning process the editor can remove tags in some cases. While this is usually a time saver, in this case it can remove a tag you wish to preserve. ResolutionPlease note this is not an official fix. You should do quality assurance testing for all code changes ...

  • Browse button missing in Link Manager

    DescriptionYou are using the Link Manager to add a link in a piece of content.  Normally there is a browse (...) button next to the URL box.  This browse button is missing. ResolutionYou are using the Link Manager to add a link in a piece of content. Normally there is a browse (...) button next to the URL box. This browse button is missing.This can occur if the user editing the content does nothave the "Library Read Only" permission.Give the user and/or group "Library Rea...

  • Change Bold and Italic Buttons to Strong and Emphasize Buttons In Aloha

    DescriptionThis article describes how to change the bold and italic buttons in the Aloha Editor to strong and emphasize for HTML5 purposes.This solution has been tested on version 9.10 SP1 and works with standard HTML content items and SmartForm rich area fields.Note: This was tested by the support team, but has not undergone product testing by our engineering team as of yet.  ResolutionOpen \Workarea\FrameworkUI\js\Ektron\Controls\EktronUI\Editor\Aloha\plugins\ektron\general\lib\genera...

  • Chrome Crashes When Editor Closes

    DescriptionWe have discovered that spyware or adware can cause some ActiveX control, such as the editor, to no longer function properly. One in particular that we have seen crash the editor are pop up blockers and the Alexa toolbar. ResolutionIt is recommended that you scan your system for spyware. If you use the latest version of McAfee VirusScan, it should detect those files and remove them. You can download Spy Sweeper which gives you a free scan to remove spyware/adware.  http://www...

  • Configuring Allowable Tags and Attributes: Editor Provider (Aloha)

    DescriptionThis article will walk you through customizing allowable tags and attributes for your content authors within Ektron's new editor provider: Aloha. (This KB is applicable to Ektron CMS versions 8.6 through 8.7SP2. Starting in 9.0, whitelisting is more relaxed, and tags and attributes shouldn't need to be specified as allowable as indicated here.)ResolutionAfter running the 'EditorIntegrationUtility' on your 8.6 website, or working with Aloha in your 8.7 website, your content authors...

  • Content Titles and Special Characters

    Description After upgrading to version 9, you cannot save or publish content with special characters such as '&' or '/' in the content title. Resolution Starting with version 9.0, Ektron now enforces special characters. Prior to this version, we did not enforce this policy even though special characters have been known to cause issues. We changed that policy in version 9 to better fit with standards around the internet. From our documentation: Link: http://documentation.ektr...

  • Editor Files Appearing for Users that are Not Logged In, When Loading the Site

    DescriptionNetwork traffic shows that when you load a page, files load from the Workarea with aloha (editor) in the path, which negatively affects site performance and load times. ResolutionWorkarea files should not be loading for end users who are not logged in. This issue is resolved in a Cumulative Update for 9.00 SP2. Download the latest CU for 9.00 SP2 from the downloads section of the Ektron portal site:  /Downloads/  and go to Ektron CMS > Version 9 > 9 SP2 > Ektron 9...

  • Editor issue: Ctrl+z erases full text.

    DescriptionWhen you create HTML content with the editor, pressing ctrl+z removes all typed content. ResolutionEktron editor is based on the Aloha editor and this issue is in Aloha's core configuration. When Aloha provides a fix for this issue, Ektron will integrate it and release it.

  • Enabling Aloha Editor after an Upgrade to Ektron 9

    DescriptionWhen upgrading to 9.0 from an older version of the CMS, some customers are unsure of how to enable the Aloha editor. ResolutionTo enable Aloha for users running a Windows machine, edit the site's siteroot\web.config file and change the ek_EditControlWin value to Aloha. To enable it for Mac users, change the ek_EditControlMac value to Aloha also.Another option is to change those values to UserPreferred. This setting lets users to choose an editor by editing the Workarea > S...

  • Error occurs when Editor Translate button is clicked (8.70 and higher)

    DescriptionEktron versions 8.70 and higherWhile working in the Ektron editor, if you click Translate (see image), the following error occurs:Error occurred while loading the Google Supported Languages because of Invalid Google API key and/or URL!This happens because a valid Google Translation API key was not inserted into the siteroot/web.config file.  ResolutionTo fix this error, see  http://bit.ly/XqcLjP    >Using Machine Translation > Enabling Machine Translation .The follo...

  • Error referencing EditLive! for Java on a Mac, using Aloha.

    DescriptionWhen trying to edit within the Workarea using a Mac, you see this error: "This system does not meet the minimum requirements to run EditLive! for Java. Now using a textarea instead." ResolutionThe issue involves the web.config file's EditControlMac element. If that element's value is set to UserPreferred , the editor is incorrectly being set to eWebEditPro (Ektron's deprecated editor) within the workarea. To resolve the problem, set the value of EditControlMac ...

  • eWebEditPro Formatting Issues

    DescriptionYou've started seeing some odd behavior with the editor when trying to use it typically around how things are formatted. ResolutioneWebEditPro is an older product that Ektron no longer develops. As such, with newer technology constantly hitting the market, you may start to find yourself running into incompatibilities. If you're seeing things like odd formatting, weird functionality, or other UI based issues, the biggest thing to verify is that you're running the editor in an ...

  • Extra space is being added after bold content in a smart form's rich text field

    DescriptionIn a rich text field in a smart form, creating a bold link with a comma after it will add an extra space after the linked text. ResolutionOur engineering team is aware of this issue. At this time, there is a workaround to resolve the issue until a permanent fix can be implemented Navigate to your siteroot/workarea/contentdesigner/ekajaxtidy.aspx.cs file Find the following line: output = objEkContent.ConvertHtmlContenttoXHTML(sHtml);After the code in step 2, add: output = o...

  • FireFox Crashes When Editor Closes

    DescriptionWe have discovered that spyware or adware can cause some ActiveX control, such as the editor, to no longer function properly. One in particular that we have seen crash the editor are pop up blockers and the Alexa toolbar. ResolutionIt is recommended that you scan your system for spyware. If you use the latest version of McAfee VirusScan, it should detect those files and remove them. You can download Spy Sweeper which gives you a free scan to remove spyware/adware.  http://www...

  • How to add emoticons to a post (eWebEdit400 only)

    DescriptionImportant!  This topic applies to the eWebEdit400 editor only.This KB article shows how to add an emoticon to a forum post. An emoticon is an icon used to express emotion in a forum post. ResolutionImportant! Files stored in the siteroot\Workarea folder are overwritten (or deleted) when you upgrade. To avoid problems, back up the images to a folder outside the siteroot\workarea folder.In the post editor, click the emoticon (   ) symbol. You can add new emoticons in the ...

  • How to add special characters to Aloha special character selector

    Description To add or remove special characters from the Aloha special character selector, see below. Special Character Picker Resolution   Add the special character codes required in the following files.  Characterpicker-plugin.js (\ROOT\Workarea\FrameworkUI\js\Ektron\Controls\EktronUI\Editor\Aloha\plugins\ektron\characterpicker\lib) Charmap.js (\ROOT\Workarea\FrameworkUI\js\TinyMCE\themes\advanced\js) EkRadEditor.js (\ROOT\Workarea\ContentDesigner) aloha-bare.js,aloha-bare....

  • How to create an Aloha editor plugin

    DescriptionThis KB article shows how to create a plugin for the Aloha editor. The sample includes a .zip file of the js needed to insert a div tag into content.  What is an Aloha plugin?  Plugin's are open-source, customizable pieces of JavaScript code that provide editor functionality. Ektron provides several useful plug-ins that lets you customize the editor. You can specify the editor plug-ins that you want to use in the C:\inetpub\wwwroot\siteroot\ektron.cms.framework.ui.config file. W...

  • How to edit the eWebEdit400 custom dictionary

    DescriptionThis KB article explains how to edit the language's custom dictionary for eWebEdit400.  ResolutionImportant! Files stored in the siteroot\workarea folder are overwritten (or deleted) when you upgrade. To avoid problems, back up the images to a folder outside the siteroot\workarea folder .A language's custom dictionary is created the first time you use the Add to Dictionary  option while spell-checking content in that language. Thereafter,  the dictionary is updated when a...

  • How to enable font buttons to the Editor

    DescriptionThis article shows you how to enable font buttons to the editor. ResolutionGo to Settings > Configuration > Setup .Click Edit .Click the Editor tab.Check Enable Font Buttons .Click Update . This is how it displays in the editor:

  • IE Crashes When Editor Closes

    DescriptionWe have discovered that spyware or adware can cause some ActiveX control, such as the editor, to no longer function properly. One in particular that we have seen crash the editor are pop up blockers and the Alexa toolbar. ResolutionIt is recommended that you scan your system for spyware. If you use the latest version of McAfee VirusScan, it should detect those files and remove them. You can download Spy Sweeper which gives you a free scan to remove spyware/adware.  http://www...

  • Image Editing Issues After Upgrading to latest 9.1 SP2 CU

    DescriptionAfter upgrading to version 9.1 SP2 CU, a new image plugin was added to help streamline the editing process. Some customers have experienced issues with this so below is a way to revert back to the 9.1 SP1 implementation.  (if you are having issues, you can tell if you are using the new plugin if when clicking on an image when editing, the blue box does not appear around the image)ResolutionTo revert to the previous version of image editing, complete the following steps.  On the...

  • Inspector button cut off on smaller screens

    DescriptionIf you are using a smaller screen size or you zoom in far enough with your browser, the Inspector does not show up in the Rich Area Field for Smart Forms. In the following screenshot, you would normally see an Inspector button at the bottom. ResolutionThe workaround is to zoom out (Ctrl - ). A CSS fix is not possible because the dimensions of the window are controlled by the following JS file. NOTE : If you make modifications of this file, be sure to make a backup. ~/workarea...

  • Javascript being scrubbed from content when using Aloha

    DescriptionWhen using Aloha, embedded JavaScript is being stripped out. This happens even if tags and attributes are accounted for in the AlohaEktron.aspx whitelist. (Note: The whitelist applies to versions 8.6 & 8.7; it was relaxed in 9.x.) ResolutionWe are trying to separate content from logic within the editor architecture for a few reasons.SecurityThe use of content in tiered environmentsGeneral content re-useWhile our next version release will support embedded JavaScript (enabl...

  • Limiting resource selector in Smart Form content to select folders

    DescriptionLimiting availability of folders to CMS users makes sense for security reasons, but you can also improve loading times of the Resource Selector. This KB article shows you how to limit the folders available to CMS users when using the Resource Selector in Smart Forms. ResolutionGo to Workarea > Settings > Settings > Configuration > Smart Form Configurations . Choose an existing smart form configuration or add a new one and go into Design mode.Edit an existi...