DescriptionSharepoint Connector: Cannot log in when CMS and SharePoint are on Different Domains ResolutionLog in to Ektron at least once using the browser that accesses SharePoint. This action starts the session and sets the login cookie.
DescriptionThis article covers the issue when the DXH ContextBus service will not launch on the server. A small note in the documentation indicates that TCP Port Sharing and HTTP Activation need to be enabled for proper service functioning. This is often missed and addressed here.ResolutionIf the DXH service is not running on the server, subsequent calls by the product will fail. The error below may be one of many errors you would see in this event. Message: DXH Service Will Not Start: Fau...
DescriptionDXH isn't submitting data into external system when form is properly mapped.
This may occur on upgrades and not standalone installations.Resolution Data not making it to DxH database
Data not making it to target source
This can happen for one of 2 possible reasons
The form mapping in the web.config is not correct
The object factory doesn't contain the proper form mapping key.
Open the web.config and search for EktronFormService. Make sure this value is pointing to the cor...
DescriptionThis article describes a known issue with selecting SharePoint items in release 8.6 SP1, and provides a workaround solution. The problem only occurs when you are importing SharePoint content using the item selection method, and you select more than onelist or library from which to select items.Resolution
After setting up DxH and a SharePoint connector, navigate to a Workarea folder and add SharePoint content.
Select Items from SharePoint® Lists or Libraries.
Select any list or lib...
DescriptionThere are multiple versions of the Digital Experience Hub (DXH). This article covers DXH version-related information.ResolutionFind upgrade and installation information for each version in the documentation . Here are the DXH versions that match up with Ektron CMS versions. Ektron versions: 8.60 and 8.60SP1 (Shipped with product) DXH version: 1.0 Ektron version: 8.61 DXH version: 1.1 Ektron version: 8.70 DXH version: 1.2 Ektron version: 9.00 DXH version: 2.0 Ektron...
DescriptionWhen experiencing an issue maintaining connection to a DXH inbound connector on a multisite environment, it may be due to adding the connection in the DXHConnectionSettings of one of the sub sites.
ResolutionThis issue can be worked around by maintaining the connections via the root site. This can be achieved by adding a binding for localhost in IIS, which is not a multisite domain in the system, and working with the DXH connections from there.
For more information on how to add ...
DescriptionThe Ektron CMS root folder has a file,dxhTargetingRules.config, that defines connectors for the Targeted Content widget. Because CMS 8.6 did not support HubSpot, no HubSpot information is included in that file. Version 8.6 SP1 supports HubSpot, so the 8.6 SP1 version of the config file includes HubSpot information.ResolutionIf you installed 8.6 and edited dxhTargetingRules.config, when you upgrade to 8.6 SP1, Ektron creates abackup of the file (named dxhTargetingRules_backup.confi...
DescriptionIn the Workarea, when trying to add a DXH inbound connection, an error occurs stating
unable to connect to adapter
When reviewing the DXH logs or errors in the event viewer one would see the following error:
Communication error: EKConnector.TestConnection failed: EktronProxy could not login to Ektron: The HTTP request was forbidden with client authentication scheme 'Anonymous'Cause There are a few reasons why this error message occurs:Incorrect username or passwordUser account is ...
DescriptionIn the Ektron Workarea, when you try to add a DXH inbound connection, you see an unable to connect to adapter error. Reviewing the CMS error report gives you this:Communication error: EKConnector.TestConnection failed: EktronProxy could not login to Ektron: The HTTP request was forbidden with client authentication scheme 'Anonymous'Please note: This error and solution applies to Version 9 and above of the CMS on a Windows 2012 server. ResolutionTo correct this problem, head o...
DescriptionThe purpose of this article is to help provide a better understanding of where different data is stored when using DXH. This can be useful when one is troubleshooting DXH issues such as missing connectors or issues with mapped content. ResolutionData that is stored in the DXH Database:
Connections - This includes the inbound connectors as well as SharePoint and other Enterprise Application connections
Adapters - These are the available connectors that can be configured in the DxH...
DescriptionBy default, you can import to Ektron SharePoint only files whose type is defined in the Ektron Workarea's Asset Server Setup screen.This article explains how to:identify file types that are not imported from SharePoint, even if selected for importexpand Ektron's list of supported file types ResolutionAfter you import SharePoint files to Ektron, some files do not appear in the Ektron folder after a reasonable time has passed. When viewing the DxH Error Log, you see this errorS...
DescriptionOne may experience issues when mapping SharePoint columns to Ektron Metadata. Common error messages associated to mapping issues are as follows:
SaveAssetObjectInstanceL Save Failed. No mapping found for object SmartForm/Sharepoint/SP/ListName/ItemName
Field with ID: DXH/ContentHtml/MetaData/1 has a null value field. The CMS MetaData will not be set.
Could not save Event /SP/ListName/ItemName Timeout Expired.
This is typically due to an invalid data type, null value, or an incor...
DescriptionYou experience connectivity issues with DXH when using localhost as part of the endpoint address referenced in the siteroot/web.config file. Using localhost is not recommended approach when creating a connection to DXH. Ektron functionality is locked to localhost for security reasons, which may interfere with communication between DXH and Ektron.ResolutionTo avoid issues connecting to DXH, change localhost to the machine name where DXH is installed. For example, if DXH is installe...
DescriptionSharePoint Content will not import or update in CMS when using a Multiple Selector Field in Sharepoint Form. ResolutionEktron supports the Drop-Down Menu selection type of multiple selectors only.Do not choose Checkboxes or Multiple Selections fields because these fields will not import the content into Ektron.
DescriptionSome may experience issues with importing SharePoint content to Ektron. There are a few reasons why this behavior can occur:
The SharePoint user associated to the SharePoint Connector is not an Admin level account
The Ektron user associated to the Inbound Connector is not an admin level account.
The CMS user does not have full permissions to add content to a Folder
DXH cannot successfully connect to the endpoint address configured in the SharePoint Site's Web.Config
DescriptionThis is a tutorial on how to use the ConsoleServiceHost.exe utility to troubleshoot issues with the DXH.
The ConsoleServiceHost is a tool that simulates the Ektron Contextbus Service Host service and can be used to capture additional logging details on the communications between Ektron, DXH, SharePoint, and other Enterprise Applications such as SalesForce. This tool will not only capture general logging information but will also capture any error message that can occur in detail.R...
DescriptionThis document will show the steps to enable verbose logging for the DxH to help troubleshoot a DxH connection that may not be working.Resolution
Open up the CBSvcHost.exe.config file (Default location C:\Program Files (x86)\Ektron\DigitalxHub\ContextBusServiceHost\)
Find the section for loggingConfiguration
Under the listeners section add the following line.
Find the categorySources tag
Add in to the section. It should look like below when completed. ...