• Analytics Report Error: An internal error occured.

    Description After you set up Google Analytics using the OMAP 2.0 method, the following error occurs in the analytics reports: An internal error occurred. Resolution Check your app pool identity: Open IIS Manager. Select application pools. Select the site's corresponding app pool. Select advanced settings on the righthand side. If Identity is not NetworkService, change the identity to NetworkService. Your site root must have full control for NetworkService to operate properly. Af...

  • Business Analytics EventReporter.GetList() ignores filter by taxonomy

    DescriptionThe EventReporter.GetList() API is not filtering by taxonomy.  This will affect the Most Popular Widget and the AnalyticList control functions for filtering by Taxonomy.ResolutionThe issue was reported in issue #70375.  Updating to 8.61 with the latest Cumulative Update or higher version resolves the issue. The download links can be found here: /Downloads/

  • Configuring tracking code for Google Analytics

    DescriptionAfter configuring Google Analytics on a site, reports show no information when browsing the site.CauseTracking code has not been inserted into the templates to allow Google to track the information for the site. ResolutionThe recommended method is to leverage the Google tracking code within a master page, which then applies the tracking code throughout the site. The following article contains more information on the tracking code: Set up the web tracking code. To find the tra...

  • Configuring your Ektron Site for Google Analytics

    Description Here are the steps necessary to configure your Ektron site with Google Analytics. Resolution Create a Google Analytics User Account Create a Gmail account (http://mail.google.com). Sign up for Google Web Analytics (www.google.com/analytics/). Open a browser and navigate to https://code.google.com/apis/console . Click Create project. Turn on Analytics API. Agree to terms of service. Prepare the web.config In the web.config remove the existing 3.0 Google analytics s...

  • Error in Google analytics report: Input string was not in a correct format

    DescriptionIf your analytic report shows the error Input string was not in a correct format , it indicates an issue with the Web provider's section in web.config or an issue with the allowed providers in your Google Analytics settings. ResolutionGet the steps at Setting Up Google Analytics to start with a blank slate when troubleshooting this type of issue. This is because of the possible case sensitivity and spacing issues that can arise. Follow the steps in the documentation wit...

  • Error: The remote server returned (403) Forbidden

    DescriptionError:  The remote server returned an error: (403) Forbidden. ResolutionLogin into the Google Developers console and turn on Analytics API.

  • Google analytics is not displaying any information for individual pieces of content

    DescriptionIf you are seeing google analytics data showing up on the report but when you try and select the google analytic details on a specific piece of content id does nothing here is a quick fix.  ResolutionNote - this issue is resolved in the 9.0SP2 and 9.1 product lines - however the below will work for versions 8.6.1 and above. It is however recommended that you install the latest CU for your version to take advantage of all other fixes.Navigate to this file: [Siteroot]/workarea/...

  • How to fix the Traffic report for Analytics

    DescriptionWhen you browse the Workarea for a content item, and click on the Analytics Preview button in the Workarea, results do not appear from the /workarea/seo/seo.aspx template. ResolutionBackup /workarea/seo/seo.ascp.cs .Open /workarea/seo/seo.ascp.cs and replace line 368 with the following: criteria.DimensionFilters.AddFilter(d, DimensionFilterOperator.EqualTo, url.PathAndQuery);

  • PROBLEM: Google Analytics API upgrade v2.3 to v2.4 and v3.0

    DescriptionThis article addresses the impending migration of Google's core reporting API from v2.3 to v2.4 & v3.0, and its impact on Ektron's Google analytics feature. It applies only to Ektron versions 8.02 and 8.5. Symptoms: Google recently announced the migration of core reporting API from v2.3 to v2.4 & v3.0. Migration update information is available at this link: https://developers.google.com/analytics/resources/articles/gdata-migration-guide#appendix_a.   This change impacts ...

  • Reports not returning for content for Webtrends analytics

    DescriptionWhen leveraging Webtrends-based analytics on an Ektron site, the reports do not display within the Reports tab nor for individual content history. CauseA known issue, discovered in 9.1 sp1 (it may have existed in earlier product versions), that involved how the CMS processed Webtrends analytics. ResolutionApply either the latest cumulative site update for version 9.1 sp1, or upgrade to the latest release of the product.

  • Setting Up Business Analytics

    DescriptionIf your site's business analytic report is not updating with new results the below steps should get you to a working state.  ResolutionThe following steps will get you to a basic working setup for business analytics. In the web.config use the following settings:         1.) Extract this template  and add it to your site root folder.  2.) Create a new folder and break inheritance for templates.  3.) Add the new template to the system and make that template available to t...

  • Track PDFs or other file types on a website

    DescriptionHow to track my PDFs or other file types on my website? CauseIf you are looking to keep track of certain files that are being downloaded from your site ResolutionHere is documentation on how to track clicks by file type:http://documentation.ektron.com/cms400/v9.00/Reference/Web/EktronReferenceWeb.html#Content/Analytics.htm?Highlight=xfunctionInformation on Google Analytics Download Tracking:  https://developer.ektron.com/forums/?v=t&t=1447

  • WebTrends Trending Data Missing from Ektron's SEO Analytics Report

    DescriptionWebTrends Trending Data Missing from Ektron's SEO Analytics ReportResolutionTo see trending data that previously appeared on the Ektron SEO Analytics Report, create a custom report in your WebTrends onDemand console. Log in to the WebTrends onDemand console as Administrator. Go to Administration > Report Configuration > Custom Reports > Reports. Search for the Pages (Site Pages) report. Hover over the report and click the Action button > Copy. Name the custom report a...