• Can I turn off an Episerver Personalization widget as and when I choose?

    If you are on our standard integration then no, this will have to be done by the Episerver Personalization team. Please contact developersupport@episerver.com If you are on our JSON integration then yes, you will have the ability to turn this off as and when you choose. Please note it is advised contacting developersupport@episerver.com if you wish to turn off the recommendations so we can adjust the serving of recommendations as well.  This will ensure that reporting remains accurate.

  • How can I set a product to always show in the recommendations on site?

    This can be done through the Merchandising tool in the Personalization Portal. Please click here for the tutorial.

  • How can I change the title/style of the Episerver Personalization widgets?

      JavaScript API, Server-to-server or Episerver Native integration If you are using the JS API (JSON) integration or the Server-to-server API or Episerver Native (Recommendations package) then the widget is completely controlled by you, meaning you are able to change the look and feel as you wish. If you are unaware what integration, please check with your development team or partner.  JavaScript Injection (legacy "standard") integration If you are on the Episerver Personalization &...

  • Why am I seeing out of stock products in Episerver Personalization recommendations?

    Episerver Personalization has been set up to never recommend out of stock products. However, if Episerver is recommending out of stock products, then this is most likely caused by an issue with your product feed. It could be that the feed, for whatever reason, has not updated and is still telling our system that this product is active. If you have already checked your feed and can see the correct product stock information, then please contact developersupport@episerver.com to re-import the fe...

  • Why are there no recommendations showing on site?

    Based on the integration type, there are a few areas to check why no recommendations are appearing on the site.  For all integration types, please check your product catalog feed first. Feed check Ensure the feed is not empty - if there are no products in the feed then no products will display on the site Check the stock levels in the feed - if everything is set to out of stock then nothing can be recommended Attributes in the feed - depending on the configuration of the algorithms, there ma...

  • How can I set up an AB test?

    Episerver Perform has built in split testing functionality which allows you to test different widgets and personalization strategies against each other. If you are interested in AB testing your on-site product recommendations, please get in touch with your Customer Success Manager to discuss your AB test requirements.

  • What is a widget?

    A web widget is defined as "a stand-alone application that can be embedded into third party sites by any user on a page where they have rights of authorship, e.g. a webpage, blog, or profile on a social media site." With regard to Episerver Personalization, a widget is a block of recommendations. A widget can display any number of recommendations but a 'widget' will refer to that particular block. You can have any number of widgets per web page.   Please see the example of a simple ...

  • Why are products not loading within the widget?

     If no recommendations are shown in one or more widgets on the site (but they do show in other widgets), please perform the following checks. 1. Check that tracking requests are still sent to Episerver Personalization from the affected page(s). JavaScript API integration Is the correct Episerver Personalization tracking script being called? The tracking script should look similar to this: <script type="text/JavaScript" src="//clientname.peerius.com/tracker/peerius.page&quo...

  • Why are recommendations not rendering correctly?

    For clients who use the following integration types, the rendering and styling of recommendations is completely controlled on client side. JavaScript API Server-to-server API Episerver Native (Recommendations Nuget package) If you are experiencing issues with the way recommendations are displayed on site, please raise this with your development team. Depending on the specific implementation, it is possible that changes have been made which could have a knock-on effect on the recommendation st...

  • Why is the incorrect price being displayed?

    For clients who use the following integration types, the rendering and styling of recommendations is completely controlled on client side. JavaScript APIServer-to-server APIEpiserver Native (Recommendations Nuget package) If you are experiencing issues with the way recommendations are displayed on site, please raise this with your development team. If your implementation is using the information which is sent in the response from Episerver Personalization to render product information such as...

  • How do I reset my Personalization Portal password?

    If you have forgotten your password for the Personalization Portal, please use the 'Forgot password?' link on the login page. Alternatively, please email developersupport@episerver.com from your registered email account and we will reset it and send you through a new password. 

  • Why has recommendation revenue, CTR or CTP increased/decreased?

    There are multiple factors which can contribute to an increase or decrease in engagement with recommendations and their performance on your site. These can be for example one or more of the following: Placeholders - products which are unknown to Episerver Personalization (i.e. products not in feed) Incorrect product information in feed (e.g. attributes, categories, prices etc.) Site structure change Change to product feed structure/changes to ref codes New season launch Sale period/price adj...

  • Why are broken/blank images being shown for recommendations?

    For clients who use the following integration types, the rendering and styling of recommendations is completely controlled on client side. JavaScript APIServer-to-server APIEpiserver Native (Recommendations Nuget package) If you are experiencing issues with the way recommendations are displayed on site, please raise this with your development team. If your implementation is using the information which is sent in the response from Episerver Personalization to render product information such as...