When adding content, a user, a menu, taxonomy, or any other item in the workarea or via the API an error stating, "Violation of PRIMARY KEY constraint "column_name". Cannont insert duplicate key in object 'object_name'" occurs.
Before running any scripts listed below, please make a backup of your existing database.
This type of PK issue is caused by the maxentries table going beyond its set value of max entries allowed.
To resolve this issue, run a SQL script against the database.
- Identify the Ektron version you are using by using this KB: Retrieve Version Information.
- Download the corresponding MaxEntries script.
8.02 - 8.02SP5: MaxEntries for 8_02SPX versions
8.5 - 8.5SP3: MaxEntries Script for 8_5 versions
8.6.0 - 8.6.1: MaxEntries Script for 8_6 and 8_6SP1
8.7 - 8.7SP2: MaxEntries Script for 8_7 versions
9.0 - 9.4: MaxEntries Script for 9_x versions
- Unzip the downloaded file.
- Create a backup of your database.
- Execute the MaxEntries script.
- Re-test the behavior.
Legacy versions of the product have a less automated method for updating the max entries table.
1) Run the following script after replacing 'task_history_note' with the table that is being referenced in the error. Note the number returned by it.
select max_table_number from max_entries where table_name = 'task_history_note'
2) Run the following script and note the number returned. If this script returns a number lower than the first script returns then you have confirmed that the limit is too low on your side as well.
select * from task_history_note order by entry_id desc
3) Replace correctMaxEntriesLimit with the value returned by step 2, but one higher. So if 2 returned 20000 then correctMaxEntriesLimit should be 20001.
update max_entries set max_table_number = correctMaxEntriesLimit where table_name = 'task_history_note'