Cannot export report from Ektron
You can successfully run a content report. But, you cannot export it from Ektron.
Make sure the IIS app_pool identity has full rights to the website root folder and the C:\Program Files (x86)\Ektron folder. We recommend setting the IIS app_pool Identity to NetworkService (see sample screen below).
To set the IIS app_pool Identity to NetworkService.in IIS:
- Open IIS manager.
- Open Application Pools .
- Choose the app pool for your Ektron site > Advanced Settings .
- Verify that Identity is set to NetworkService .
- Open Windows Explorer and navigate to your Ektron website root folder.
- Open the Properties tab.
- On the Security tab, make sure Network Service has FULL rights to website root folder.
- Do the same for the C:\Program Files (x86)\Ektron folder.