In some cases you will see eSync fail due to improperly generated encoded values.
In some cases you will see eSync fail due to improperly generated encoded values. You can confirm if the correct encoded values were generated by the security configurator by comparing your server's web.configs to the Ektron Windows Service's config. To confirm the values, do the following:
- In your site's web.config look for the encodedValue key. Copy just the long string in the quotes to a new text editor window.
- In the Ektron.ASM.EktronServices40.exe.config (located in program files(x86)/Ektron/Ektron Windows Service 40), copy the entire encodedValue key of the server the site is on and paste it into the other window.
- Compare the two to machine keys to ensure a match.
- If you're troubleshooting this on additional sites and/or servers, repeat these steps. In Ektron.ASM.EktronServices40.exe.config you will see encoded values of remote servers as well. You will want to make sure these values match the encoded value in the corresponding Ektron.ASM.EktronServices40.exe.config file on the remote server.