Occasionally, incorrect functionality happens in some browsers but not others. In other situations, Support may recommend restoring a browser to a default state. Below is information on resetting Chrome, FireFox, and IE to a default state.
Restoring Chrome to a default state: https://support.google.com/chrome/answer/3296214?hl=en
Restoring FireFox to a default state: https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems
Restoring IE to a default state: https://support.microsoft.com/en-us/help/17441/windows-internet-explorer-change-reset-settings